Team Administrator - CAMHS - Swindon

Integrated Care System; Swindon; On-site; GBP 27,000 - 31,000; Part time

Job summary

A healthcare organization in Swindon seeks a part-time Administrator to support children and young people's mental health services. The role involves managing referrals, updating patient records, and providing administrative assistance to a multidisciplinary team. Ideal candidates will have strong administrative experience and excellent communication skills. This position offers the chance to contribute meaningfully to the wellbeing of young people in a supportive environment.

Benefits

Career progression opportunities

27 days annual leave plus bank holidays

NHS Discounts

Employee Assistance Programme

Mental Health First Aiders

Cycle to work scheme

Qualifications

• Strong administrative experience required.
• Must have a calm and organised approach.
• Experience in managing diary systems and tracking information.

Responsibilities

• Contact families to book appointments and ensure outcomes are met in advance.
• Process new referrals and input patient details accurately.
• Manage communication and support clinicians with materials.

Skills

Administrative experience

Excellent communication skills

Emotional resilience

Organisational skills

Education

Higher Education qualification or extensive equivalent experience

GCSE English and Maths

Tools

MS-Office suite

MS-Teams

Job description

Are you motivated to support the mental health and wellbeing of children and young people?

Swindon Child and Adolescent Mental Health Services (CAMHS) are looking for a part-time Administrator to join our friendly and supportive team.

If you have strong administrative experience, excellent communication skills across different formats, and the ability to interact sensitively with young people and their families during difficult times, you may be the person we're looking for. Emotional resilience and a calm, organised approach are essential.

As a CAMHS Team Administrator, you'll play a key role in supporting both the Single Point of Access (SPA) clinical team and the Hospital Liaison team. Your work will include managing referrals, updating patient records, monitoring service processes, liaising with external services, and acting as the main administrative contact for these teams.

You'll be based in our large, shared office and work alongside a welcoming administration team who support a multidisciplinary group of professionals, including psychiatrists, psychologists, and mental health practitioners. You'll also assist with wider team duties, such as booking appointments and greeting families at reception.

This is an opportunity to contribute meaningfully to the care of young people by ensuring the smooth and efficient running of two key services.

Main duties of the job

• Contact young people or their parents/carers to book appointments and ensure outcome measures are completed in advance where possible.
• Process new referrals and accurately input patient details and treatment information into spreadsheets and electronic healthcare systems.
• Manage telephone calls, taking clear and accurate messages for clinicians and ensuring timely communication.
• Support clinicians by printing and preparing intervention materials for collection, and assist with pulling data from reporting systems when needed.

Please refer to the job description attached for a comprehensive list of duties.

About us

Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible

Our vision is that no matter who you are or where you are, you will tell us that you receive:"Outstanding care delivered by an outstanding team"

Our values are:"Caring, safe and excellent"

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

• Excellent opportunities for career progression
• Access to tailored individual and Trust wide learning and development
• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
• NHS Discount across a wide range of shops, restaurants and retailers
• Lease car scheme
• Cycle to work scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Staff accommodation (please note waiting lists may apply)
• Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

Job responsibilities

We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.

The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.

Person Specification

Knowledge

• Good all-round IT knowledge.

Qualifications

• Higher Education qualification (i.e. A-Level/NVQ 3 standard) or extensive equivalent/previous experience in an Administration role.
• GCSE English and Maths.

Skills

• Proficient with MS-Office suite, in particular Excel, Word and Outlook.
• Competent user of MS-Teams.
• Able to work effectively under pressure/cope with distractions.

Experience

• Relevant experience of working in an office environment as an administrator.
• Experience of managing diary systems and tracking information.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£27,485 to £30,162 a yearper annum \ pro-rata