Team Administrator

TN United Kingdom; York; On-site; GBP 24,000 - 26,000; Full time

Job summary

A unique opportunity for an organised administrator to join a 24/7 Mental Health Neighbourhood team in York. This role involves providing essential administrative support in a community mental health setting, ensuring effective operations and excellent service delivery. Ideal candidates will have strong organisational skills, customer service experience, and a passion for mental health care.

Benefits

Generous NHS pension scheme

27 days annual leave plus bank holidays

Training and development opportunities

Qualifications

• Experience in an administrative environment is essential.
• Customer service experience required.

Responsibilities

• Provide essential day-to-day administrative support to the clinical team.
• Interact compassionately with service users and carers.
• Manage diary and calendar activities.

Skills

Customer Service

Organisational Skills

Communication

Education

Level 3 Qualification in relevant field

Key skills in literacy and numeracy Level 2

Tools

Microsoft Office

Job description

Social network you want to login/join with:

Tees, Esk and Wear Valleys NHS Foundation Trust

Location:

York, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

fd343d5e9ad9

Job Views:

2

Posted:

17.05.2025

Expiry Date:

01.07.2025

Job Description:

Job summary

A unique and exciting Fixed term (18 months) opportunity has arisen for an organised, conscientious and dynamic administrator to join our recently established 24/7 Mental Health Neighbourhood team.

This service operates as a community drop-in centre, located in Acomb Garth in York. It forms part of York Mental Health Partnership's vision of support for adults across the city and will help change the way people are able to access mental health services.

This post will be based at Acomb Garth and an expectation that the post holder will, as required by the service, work 'in the field' on occasion at the CYC building or events nearby. This location and facilities will be easily accessible by car, bus and bicycle.

As a member of this small and friendly multi-disciplinary team, you will work in both an office environment and alongside the team in the community.

If you are looking for a new challenge, an opportunity to be part of a team striving to make a difference, enjoy variety in your work and have skills in project and process development, we will welcome your application for this role.

Main duties of the job

Having significant previous experience as an administrator is essential to this role. NHS or other health/social care experience is desirable. We are looking for an individual with a passion for people, demonstrable customer service experience, extensive organisational skills, an interest in working in a mental health care setting and a 'can do' attitude.

This role will be the heart of a dedicated and caring team and is a pivotal role in the day-to-day operations. You will provide essential day-to-day administrative support to the clinical team, ensuring that the processes you develop and put in place are sustainable and meet the needs of the service. This will enable them to provide the best possible care for the service users.

We are looking for someone who feels comfortable in a public healthcare setting, can multi-task in a busy environment, can communicate confidently, is thorough and takes pride in their work, can build strong working relationships with a variety of people, can prioritise their workload and work to deadlines.

About us

With a starting salary of £24,625 per annum, a generous NHS pension scheme, a fantastic annual leave package (27 days annual leave plus bank holidays) and access to other NHS staff benefits and discounts, it is fair to say that this job has a lot to offer. And, it's not just the NHS pay scale and benefits that we offer that make joining our organisation an excellent choice; there are many training and development opportunities available, giving you the opportunity for career progression.

All staff have regular 1-2-1s, quarterly supervision meetings and an annual appraisal, which provides lots of opportunity for discussion around achievements, challenges and aspirations.

Staff recognition is very important to us; we work closely with colleagues to support development, the staff voice, and to recognise teams and individuals through our Greatix and Star Award schemes; highlighting the outstanding work being done every day.

We recognise that Administrators are professionals and are a valuable asset to our organisation. We understand that they have a key role in the support and delivery of our services and that their contribution helps us in achieving our aim of consistently providing safe and high-quality care for our service users. The care we provide is what we would want for ourselves and our loved ones.

Details

Date posted

14 May 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year per annum

Contract

Fixed term

Duration

18 months

Working pattern

Full-time, Flexible working

Reference number

346-NYA-078-25-A

Job locations

24/7 Mental Health Neighbourhood Team,

Oak Rise, Acomb

York

YO24 4LJ

Job responsibilities

The following responsibilities are examples; please refer to the attached Job Description for the complete picture.

Generic administrative activities such as: making telephone calls and answering the telephone, responding to letters and emails, checking/taking the post, liaising with other departments and sites across the North Yorkshire area, ordering supplies, calendar management (organising meetings/events), minute taking, data input, files and documentation prep (case notes), photocopying, filing.

To interact compassionately with service users and carers at all times.

To promote a positive image of the mental health hub, the partnership organisations, and the Trust, and the people who access our services.

To be a point of contact on behalf of the hub for service users, carers, and visitors; responding to enquiries patiently and helpfully.

To establish effective communication, processes, and governance pathways with multiple public and private sector organisations.

Applicants must ensure prior to applying that they have agreement from their current line manager to be released on a secondment basis. If permanent funding is secured for this post, the successful applicant will be confirmed in the role on a permanent basis.

You must have the Right to Work in the UK to be successfully appointed. Please note, this role does not meet the eligibility criteria for sponsorship under the Skilled Worker visa, and sponsorship cannot be offered for this role.

Person Specification

Qualifications

Essential

• Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 in Business Administration.
• Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above)/New GCSE in Maths and English (Grade 4 to 9) are essential; evidence of certification must be provided or standards achieved during probation.

Desirable

• Level 3 in Business Administration.
• RSA Level 2 or equivalent Secretarial/administrative experience in a clinical environment.

Experience

Essential

• Experience of working in an administrative environment (diary management, filing systems, meeting coordination, minute taking, data input, collating and presenting information).
• Customer Service experience (face-to-face, answering calls, correspondence).
• Experience of organizing and completing demands and workloads.
• Experience of setting up and maintaining administrative systems and processes.
• Evidence of working autonomously and proactively.
• Experience as a first point of contact for service users, patients, or customers.

Desirable

• Experience working in health or social care settings.
• Experience in project or event support work.

Knowledge

Essential

• Knowledge of administrative procedures and tasks ensuring adherence to guidelines.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Understanding of confidentiality and legal/policy requirements.