Team Administrator

Herefordshire and Worcestershire Health and Care NHS Trust; West Midlands Combined Authority; On-site; GBP 24,000 - 27,000; Part time

Job summary

A regional healthcare provider is seeking a part-time administrator to support their clinical team in Worcester. The role involves various administrative duties, including managing appointments and patient interaction. Applicants must have relevant qualifications in Business Administration or considerable NHS experience. The position offers a varied work environment with full training provided, along with benefits such as competitive leave and NHS pension.

Benefits

27 days leave plus bank holidays

Generous NHS pension

Flexible working opportunities

Supportive staff networks

Health and wellbeing opportunities

Qualifications

• Level 3 qualification in Business Administration or equivalent experience.
• Ability to manage potentially challenging situations with patients.
• Recent relevant administrative experience.

Responsibilities

• Provide comprehensive administrative support to the clinical team.
• Handle telephone duties and manage appointments.
• Minute meetings and manage various administrative tasks.

Skills

Organizational skills

Effective communication

Customer service focus

Ability to work under pressure

Education

Vocational level 3 in Business Administration

Vocational level 2 with NHS administrative experience

Tools

Microsoft packages

Job description

Overview

An excellent opportunity has arisen to join The Shape Team. We are seeking an experienced administrator to provide support to the clinical team at Studdert Kennedy House, Worcester, WR1 2AE.

Applicants require a level 3 qualification in a Business Administration subject. Alternatively, you must have considerable recent NHS administration experience and a level 2 in an alternative subject and be expected to complete an administration qualification.

This is a part time post working 30 hours per week. Working schedule to be confirmed.

An ability to work flexibly using your own initiative and to be a pro-active team member is essential. You must have very good organisational skills and be an effective communicator. The work is interesting and varied and full training will be provided.

Shortlisted candidates will be required to undertake an additional assessment as part of the selection process.

Please note the Trust is unable to provide sponsorship to work for this role, to apply you must have current right to work in the UK status.

Main duties

You will be part of the busy admin team, supporting the Shape Team. You will undertake a vital role in the running of the community mental health function providing all aspects of admin support including minuting of meetings, telephone duties, dictation, processing clinic letters, generic inbox management, reception cover when necessary, appointment booking and generic office duties. The role will include contact with patients, carers, professionals (internal and external) and colleagues daily.

As well as being part of the Shape administrator, you will act as a member of the Neighbourhood Mental Health Team admin function providing support and cover when required, liaising regularly with the clinical team and actioning daily admin tasks. You are required to have a high level of organisational skills and not only be able to be self-motivated but be a team player.

The ability to prioritise a busy workload and work flexibly to meet demand are essential requirements of the role as well as a good customer service focus, when dealing with internal and external enquires.

About Us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer

• 27 days leave plus bank holidays, increasing up to 33 days with long service
• Generous NHS pension and enhanced pay when you work unsocial hours
• Flexible and agile working opportunities
• Great maternity, paternity, and adoption support
• Wide range of supportive staff networks
• Health and wellbeing opportunities

If you would like to know more, please visit our website. We encourage you to read the attached applicant guidance notes.

Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Details

Date posted: 24 September 2025

Pay scheme: Agenda for change

Band: Band 3

Salary: £24,937 to £26,598 a year pro rata

Contract: Permanent

Working pattern: Part-time

Reference number: C9798-1681

Job locations: Studdert Kennedy House, Spring Gardens, Worcester, WR1 2AE

Job Description

Job responsibilities

Administration duties specific to the role. Providing support as required e.g. typing, data input, scanning, telephone cover, generic inbox management, liaison with patients and colleagues, appointment and diary management, maintaining accurate records, minuting of team meetings, day to day supervision of admin colleagues and problem solving. The role may require contact with distressed and anxious patients; you will be provided with training and support to enable you to manage potentially challenging situations. For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Qualifications

Essential

• Educated to vocational level 3 in Business Administration or educated to vocational level 2 with NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post.
• I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Knowledge

• Working knowledge of Microsoft packages
• Knowledge of office procedures
• Understanding of the confidential nature of the post

Additional Criteria

• Professional manner
• Willingness to commit to continuing professional development and undertake relevant training as required
• Tact and discretion when dealing with confidential information
• You understand that we will not provide sponsorship to work for this role.

Desirable

• Ability to meet the travel requirements of the role

Skills & Abilities

• General office skills, including filing, scanning, photocopying etc.
• Ability to be supportive to others
• Ability to be polite and firm when dealing with difficult, impatient or upset people
• Ability to communicate effectively and clearly in both written and verbal formats
• Ability to prioritise a busy workload effectively and able to work to strict deadlines

Experience

• Recent, relevant Administrative/Secretarial experience.

Desirable

• Previous relevant NHS experience.
• Minute taking experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Herefordshire and Worcestershire Health and Care NHS Trust
Studdert Kennedy House
Spring Gardens
Worcester
WR1 2AE

Employer's website: https://www.hacw.nhs.uk/careers

This post was sourced from an NHS job listing. LNKD1_UKTJ