Team Administrator

Job Summary

Kingston and Richmond Foundation Trust provides a wide range of healthcare services for the population of London Borough of Richmond upon Thames and the Royal Borough of Kingston. We are seeking experienced full-time or part-time team administrators to support the daily operations of our team.

This position is based with the Richmond Response and Rehabilitation Team (RRRT), which operates from Monday to Sunday, 8:00 AM to 8:00 PM. The team includes Registered Nurses, Occupational Therapists, Physiotherapists, Therapy Assistants, Social Workers, Social Care Assistants, and Business Support staff.

RRRT offers hospital discharge, urgent care response, and community rehabilitation services for individuals requiring short-term, intensive support following illness, disability, or hospital discharge. The duration of support varies from a few days to several weeks, depending on individual needs.

Main Duties

The successful candidate will rotate through these hours supporting our administrative team. The role involves being the first point of contact for patients and staff, managing high call volumes, processing referrals, booking appointments, conducting patient surveys, and fulfilling service demands.

Ideal candidates will be organized, capable of multitasking, logical, enthusiastic, motivated, and detail-oriented. Excellent communication skills are essential for effective interaction with various stakeholders.

About Us

The Richmond Response and Rehabilitation Team is a unique service providing hospital discharge, urgent care response, and community rehabilitation for those needing short-term, intensive support post-illness or disability, with support durations tailored to individual goals.

Additional Details

• Date Posted: 24 April 2025
• Pay Scheme: Agenda for Change
• Band: Band 3
• Salary: £29,176 to £30,225 per annum including HCAS (outer)
• Contract: Permanent
• Working Pattern: Full-time
• Reference Number: 396-779-NN-6834179-DE-AL-A
• Location: Teddington Memorial Hospital, Hampton Road, Teddington, TW11 0JL

Job Responsibilities

Please refer to the attached supporting document for detailed information about the role and person specification.

Person Specification

Experience (Essential)

• Reception and clerical experience
• Effective team working experience
• Experience with filing systems and computer drives

Desirable

• NHS or public sector experience

Qualifications and Knowledge (Essential)

• Educated to NVQ 2 level or equivalent
• GCSE level or equivalent

Desirable

• Knowledge of health service provisions
• Secretarial/administrative qualifications
• Customer Care training
• ECDL qualification

Skills (Essential)

• Proficiency in Windows applications (Word, Excel, Outlook)
• Strong written and verbal communication skills

Desirable

• Excellent time management
• Accurate typing skills
• Discretion with confidential information

Additional Requirements

This role is subject to the Rehabilitation of Offenders Act 1975 (Exceptions Order). A disclosure check via the Disclosure and Barring Service is required.

Employer Details

Kingston and Richmond NHS Foundation Trust

Address: Teddington Memorial Hospital, Hampton Road, Teddington, TW11 0JL

Website: https://www.kingstonandrichmond.nhs.uk/