Team Administrator

www.healthjobsuk.com - jobboard; Southall; On-site; GBP 22,000 - 28,000; Full time

Job summary

A prominent healthcare organization is seeking a full-time administrator for the Ealing Perinatal Team. The role involves providing comprehensive administrative support to community mental health services, requiring strong IT skills and the ability to communicate effectively with patients and professionals. Ideal candidates will have administrative experience and relevant qualifications including GCSEs and NVQs. This position is office-based at the St Bernards Site in Ealing.

Qualifications

• Demonstrable previous administrative experience in a customer care environment.
• Experience of working effectively with a large team across various sites.
• Experience dealing with the public and/or professionals face to face and on the phone.

Responsibilities

• Provide a full range of administrative support to multidisciplinary community mental health services.
• Maintain a range of administrative procedures related to patient information.
• Supervise reception staff depending on the team location.

Skills

Confident and able to work alone

Proficient in using Rio

Good IT skills, especially in Excel

Good communication skills

Organised

Proactive

Education

5 GCSEs including Maths & English

NVQ 2 or RSA 2 in admin or customer care

NVQ 3 or RSA 3 in admin or customer care

Tools

MS PowerPoint

Job description

West London NHS Trust provides a full range of mental health, community and physical healthcare services for children, adults and older people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow.

We also provide some specialist services that are commissioned regionally, such as our medium secure services; and nationally, such as the Cassel Hospital for people with complex and severe personality disorder and our high secure services at Broadmoor Hospital.

Job overview

for the Ealing Perinatal Team

This is a full time role – Mon – Fri 9-5 (Office based)

Based on the St Bernards Site – Ealing

We are seeking an experienced, confident and personable administrator for the above role. The ideal candidate will need to have the following key skills:

· Confident and have the ability to work alone

· Proficient in using Rio

· Good IT skills, such as good at Excel

· Good at communicating both in writing and verbally with team members, professionals from other teams and patients

· Able to deal with patients who are emotionally vulnerable/distressed compassionately and appropriately

· Organised

· Use own initiatives and be proactive

Main duties of the job

The post holder will be part of a wider team of administrators responsible for providing a full range of administrative support to multidisciplinary community mental health services across three London boroughs.They will support the team to ensure that the service runs effectively and efficiently and that referrers, service users and their families/carers experience a responsive and friendly service. This includes supervising reception staff, depending on the particular team location.

The post holder is required to deliver and maintain a range of administrative procedures that enhance the collection and recording of patient information and service performance data to meet service objectives and deadlines

Working for our organisation

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.

The Trust is rated as ‘Good’ overallby the Care Quality Commission. Forensic services are rated as ‘Outstanding’.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.

Detailed job description and main responsibilities

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Person specification

Qualifications

• 5 GCSE including Maths & English (Grade C or above) or equivalent
• NVQ 2 or RSA 2 in admin or customer care (or equivalent experience) OR ECDL or CLAiT Level 2 or equivalent experience
• NVQ 3 or RSA 3 in admin or customer care (or equivalent experience)

Experience

• Demonstrable previous administrative experience in a customer care environment
• Experience of working effectively with a large team across various sites
• Experience dealing with the public and/or professionals face to face and on the phone/virtually
• Experience of working in a Mental Health setting
• Experience of inputting / maintaining other types of databases
• Experience of using MS PowerPoint

Knowledge

• Able to empathise/communicate and deal with enquiries from diverse range of service users as well as professionals
• Good verbal/written skills, including the ability to compose letters and emails e.g. letter templates
• Fast and accurate audio and copy typing skills – 30 words per minute minimum
• Able to take and generate meeting minutes
• Touch typing ability of 45 words per minute
• Ability to develop and implement systems and processes to increase service efficiency

As an employee of West London NHS Trust, you have a responsibility to maintain a sound understanding of, and a commitment to uphold the National Health Service values and principles set out in the NHS Constitution.

We reserve the right to close adverts prior to the closing date stated should we receive a high volume of applications.

By applying for this post you are agreeing to West London NHS Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, you will be required to undergo a pre-employment checks which can take between 4-8 weeks . After which your information will also be transferred into the national NHS Electronic Staff Records system (ESR ).

Please ensure you include email addresses for your referees which MUST be at supervisory or managerial capacity covering the last 3 years of employment to date to avoid delay in the recruitment process.

West London NHS Trust is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.

We encourage the thoughtful use of technology as a demonstration of strong time management and a commitment to innovation. However, we encourage applicants to personalise their recruitment application to showcase their unique skills and experiences.

While AI-generated content can be a helpful tool, relying solely on generic responses instead of highlighting your own strengths and achievements may impact the success of your application. The success of an application will always be assessed against the essential and desirable criteria for the role, so it is important to ensure that your application and any supporting information clearly demonstrate how you meet these requirements.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.