Team Administrator

Integrated Care System; Darlington; On-site; GBP 24,000 - 26,000; Full time

Job summary

A healthcare organization in Darlington is seeking a skilled Team Administrator to provide comprehensive administrative support to clinical teams. This role requires a Level 3 qualification or equivalent experience in Business Administration and skills in managing diary and appointment schedules. Ideal candidates will have experience in administrative environments and excellent customer service skills. The position offers a salary of £24,625 to £25,674 annually, pro rata.

Qualifications

• Must have Level 3 Qualification in relevant field or equivalent experience.
• Essential skills in literacy and numeracy level 2.
• Experience in administrative roles is crucial.

Responsibilities

• Provide administrative support to multi-disciplinary clinical teams.
• Manage diary schedules and appointments.
• Liaise with departments for patient appointment files.

Skills

Administrative skills

Customer service

Diary management

Data protection

Education

Level 3 Qualification in Business Administration

Key skills in literacy and numeracy Level 2

Tools

Microsoft Office

Job description

Go back Tees Esk and Wear Valleys NHS Foundation Trust

Team Administrator

The closing date is 06 August 2025

We are looking for skilled individuals who have experience working in an administrative role to support the ward to achieve and maintain high standards of clinical excellence. The successful candidate will be required to have a Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 in Business Administration and an Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role.

We require effective team players who will be committed to equal opportunities and non- discriminatory practices.

The post holder may be required to work flexible hours as required by service need.

As part of the administration team working on the ward, to provide a comprehensive administrative support service to all members of the multi-disciplinary clinical team.

May be the first point of contact for service users, carers and visitors to the clinical team and to respond in a helpful manner to enquiries or other issues raised.

To undertake or arrange cross cover support as required.

You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.

Main duties of the job

The role is multifaceted with opportunities for development of skills and experience. You will be offered appropriate training to ensure you can fulfil and excel within the role.

The role will include dealing with enquiries to both clinical teams, healthcare professionals, taking action where necessary and ensuring messages are communicated accurately to relevant personnel and in an appropriate and timely manner. You will be the first point of contact for patients, carers and other professionals responding in a helpful manner to enquiries or other issues raised. Offer support to diary management and appointment coordination, arrange and minute meetings, distributing agendas, papers etc.

You will be required to create and ensure case note files are up to date and available for patient appointments, including liaison with other departments and sites.

Undertakes general office duties as required, including ordering supplies, filing, photocopying etc.

About us

We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.

From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.

We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.

We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.

We won't rest until everyone in our region has the mental health care they need, to lead their best possible life.

Health and Justice has an admin manager in post to support administrators to thrive within our services, if you have any questions please do not hesitate to get in touch on the number provided.

Job responsibilities

Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.

Person Specification

Qualifications

• Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 qualification in Business Administration Leadership and Management.
• Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role.
• Level 3 Qualification in Business Administration
• RSA Level 2 or equivalent Secretarial/administrative experience in a clinical environment.

Experience

• Experience of working in an administrative environment (diary management, filing systems, meeting coordination, minute talking, data input, collating and presenting information).
• Customer Service experience (face to face, answering calls, correspondence).
• Experience of organising completing demands and workloads.
• Experience of setting up and maintenance of administrative systems and processes.
• Experience of working autonomously and proactively.
• Experience of supporting/supervising staff
• Experience of handling monies and working within financial guidelines

Knowledge

• Comprehensive knowledge of Microsoft Office applications
• Understanding of data protection and the need for confidentiality and how to maintain this.
• Knowledge of office systems and processes.
• Knowledge of NHS systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Tees Esk and Wear Valleys NHS Foundation Trust

£24,625 to £25,674 a yearpro rata, per annum