Team Administrator

South London and Maudsley NHS Foundation Trust; City Of London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading NHS mental health service provider in the UK is seeking an organized Administrative Officer to join their team. The role involves supporting the Mental Health Liaison Teams with various administrative tasks, ensuring effective patient communication and database management. Candidates should possess excellent organizational skills, proficiency in Excel, and the ability to work both independently and collaboratively. This position offers opportunities for professional development within a renowned mental health organization.

Benefits

Professional development opportunities

Learning opportunities

Qualifications

• Capable of working under supervision and own initiative.
• Experience with minute-taking and audio typing.
• Familiarity with clinical activity recording and data quality management.

Responsibilities

• Provide proactive administrative support to the multi-disciplinary team.
• Ensure good patient experience as the first point of contact.
• Process referrals and manage patient database accurately.

Skills

Good communication skills

Interpersonal skills

Organisational skills

Proficiency in Excel

Ability to work on own initiative

Tools

SLaM IT systems

GSTT IT systems

Job description

The post-holder will be responsible for providing a proactive, comprehensive administrative service to a multi-disciplinary team, enabling the team to operate effectively and efficiently.

The administrator is often the first point of contact for external services to SLAM, GSTT and other statutory/non‑statutory services and plays an important role in ensuring a good patient experience and positive image of the service.

The candidate will need to work under supervision but have the capability of working on their own initiative. They should possess good communication, interpersonal and organisational skills, with a flexible approach to work and also enjoy working as part of a team.

The post-holder will participate in the provision of a high‑quality administrative service to the GSTT Mental Health Liaison Teams, covering patients aged 18+.

Willingness to cover Reception posts across sites is required at times.

Undertake minute‑taking, excel proficiency, audio and copy typing for the multidisciplinary team for the provision of client‑related reports, assessments, team correspondence and discharge summaries.

Provide a professional, confidential, sensitive and friendly front‑line service to patients, relatives and referrers. Take accurate detailed messages as necessary, ensuring urgent items are passed to relevant staff and take follow‑up actions where appropriate.

Be responsible for the timely recording, updating and accuracy of clinical activity entered onto the Trust's database and ensure quality standards are achieved for all patient records; familiarity with SLaM (EPJs) and/or GSTT (symphony, enoting) IT systems is advantageous.

Process referrals to the service, ensuring timely follow‑up by clinicians in line with Trust and National targets, and support with administrative tasks related to the team(s) caseload of patients.

Manage and oversee the administrative component of the Trust patient database, i.e. inputting referral and patient information, monitoring and updating data quality.

South London and Maudsley NHS Foundation Trust (SLaM) provides the widest range of NHS mental health services in the UK as well as substance misuse services for people who are addicted to drugs and alcohol.

We work closely with the Institute of Psychiatry, Psychology and Neuroscience (IoPPN), King's College London and are part of King's Health Partners Academic Health Sciences Centre. There are very few organisations in the world that have such wide‑ranging capabilities working with mental illness. Our scope is unique because it is built on three major foundations: care and treatment, science and research, and training.

SLaM employs around 5,000 staff and serves a local population of 1.1 million people. We have more than 230 services including inpatient wards, outpatient and community services. You will have access to professional development and learning opportunities, and the chance to work alongside people who are world leaders in their field.

Core Philosophy of the Core24 Mental Health Liaison Team

“We take a professional, honest, caring and open‑minded approach. We encourage and support choice. We are prompt and will take time to listen, work collaboratively with you and stick to our word. We respect differences.”

Core Values

• I will be caring, kind and polite.
• I will be prompt and value your time.
• I will take time to listen to you.
• I will be honest and direct with you.
• I will do what I say I am going to do.

Contact

For further details / informal visits, contact: Name: Sadie Thomson‑Ashworth, Job title: Clinical Team Leader, Email address: [e-mail], Telephone number: 02071882151.

Sadie Thomson‑Ashworth – Clinical Team Leader
[e-mail]