Team Administrator

Greater Manchester Mental Health NHS Foundation Trust; Bolton; On-site; GBP 24,000 - 30,000; Full time

Job summary

A mental health care institution in Bolton is seeking an Administration Support Officer to provide comprehensive administrative services. The ideal candidate will have excellent communication skills and experience in data management. Responsibilities include processing referrals, managing appointments, and being the first point of contact for service users. This position offers opportunities for professional development in a supportive environment.

Qualifications

• Experience in administration within a health or social care setting.
• Ability to handle sensitive information professionally.
• Proficient in using electronic patient record systems.

Responsibilities

• Serve as the first point of contact for service users and external agencies.
• Process referrals and maintain accurate patient demographic records.
• Manage appointments and minute taking.

Skills

Excellent communication skills

Data quality management

Organizational skills

Job description

Overview

The OPCMHT and MATS administration support officer will provide a comprehensive administration service to the OPCMHT and MATS staff and ensure an effective communication network with health and social care professionals, service users and their carers.

In addition, the post holder will provide effective data quality support for the team to ensure the input, collation and extraction of information that may be necessary to evidence achievement of performance indicators / targets.

To respect the individuality, values, culture and religious diversity of service users and colleagues and contribute to the provision of a service sensitive to these needs.

Responsibilities

• Be the first point of contact for all calls from service users, carers, external agencies or GP surgeries so excellent communication skills and manner are essential.
• Process referrals, update the electronic patient record system with demographic details and ensure all data quality requirements are adhered to with accuracy.
• Book service user appointments, diary management, minute taking, and use initiative.
• Cover reception areas and duties for clinics as required.

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world\'s most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

For further details / informal visits contact: Name: Lucy Mellan Job title: Senior Administrator Email address: [e-mail]

Please note - This role is not eligible for sponsorship unless you meet criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024.