Team Administrator

NHS; Bishop Auckland; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional healthcare provider in Bishop Auckland is seeking a Team Administrator to support a multi-disciplinary mental health team. The ideal candidate will be responsible for comprehensive administration tasks, maintaining high-quality service and interpersonal relationships, and must possess Level 3 qualifications in Business Administration. This role offers the opportunity to work in a dynamic environment dedicated to improving mental health care.

Qualifications

• Level 3 Qualification in relevant field or equivalent experience.
• Key skills in literacy and numeracy at least at Level 2.
• Experience in an administrative environment with strong customer service skills.

Responsibilities

• Deliver high-quality administration tasks.
• Establish relationships and gain cooperation.
• Effectively analyze information and make recommendations.

Skills

Communication

Organizational skills

Customer service

Proficiency in Microsoft Office

Education

Level 3 Qualification in Business Administration or equivalent experience

Literacy and numeracy Level 2 or equivalent

Tools

Microsoft Office

Job description

Tees Esk and Wear Valleys NHS Foundation Trust

Team Administrator

The closing date is 15 October 2025

You will work within the Early Intervention in Psychosis service within South Durham and Darlington based in Bishop Auckland, providing support to a multi-disciplinary team with a number of different departmental services i.e. Psychiatry, Psychology, Community Nursing, and Allied Health Professionals.

The role is to work within a small administrative team providing support to the above mentioned services, reception services to the department etc.

• To promote at all times a positive image of people with mental health conditions
• To promote at all times a positive image of the Service/Department and the wider Trust.
• To interact compassionately with service users at all times.
• To provide a comprehensive administration support service.
• To undertake reception duties (depending on work area).
• To provide cross cover support as required

You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.

Main duties of the job

• Delivering high quality work and undertaking all administration tasks
• Successfully communicating with others, establish and maintain great working relationships and gain co-operation
• Effectively analysing information, identify problems, develop solutions and make recommendations/decisions
• Effective processing and management of information and the use of information system
• Efficient and effective planning and organising of activities
• Developing and implementing policies and or services
• Managing finance and physical resources/assets e.g. equipment, fixtures and fittings, stationery etc.
• Undertaking research, audits and governance, providing assurance to others
• Managing Self and Level of Autonomy
• Working effectively as part of a team

About us

We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.

From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.

We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.

We\'re committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.

We won\'t rest until everyone in our region has the mental health care they need, to lead their best possible life.

Job responsibilities

Please refer to Job Description & Person Specification attachment for a more detailed description of the role and main responsibilities included.

Additional contact details: Kerry Robson Team Manager on 01388 646840

Person Specification

Qualifications

• Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 in Business Administration
• Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role. Where an applicant does not have the above qualifications or are unable to provide evidence of the certification, the applicant MUST achieve the required standards during their probationary period.
• Level 3 Qualification in Leadership & Management
• RSA Level 2 or equivalent Secretarial / Administration experience

Knowledge

• Comprehensive knowledge of Microsoft Office applications
• Understanding of data protection and the need for confidentiality and how to maintain this
• Knowledge of office systems and processes
• Knowledge of NHS systems

Experience

• Experience of working in an administrative environment (diary management, filing systems, meeting coordination, minute talking, data input, collating and presenting information)
• Customer Service experience (face to face, answering calls, correspondence).
• Experience of organising completing demands and workloads
• Experience of setting up and maintenance of administrative systems and processes
• Experience of working autonomously and proactively
• Experience of handling monies and working within financial guidelines
• Experience of supporting/supervising staff

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Tees Esk and Wear Valleys NHS Foundation Trust