Team Admin Support

NHS; Derby; On-site; GBP 20,000 - 30,000; Part time

Job description

We have a fantastic Fixed Term Contract/Secondment opportunity for a part time Team Administration Support, within the busy and dynamic Derby City Older Adults Community Mental Health Team.

The successful applicant will support our administration function, as well as a team of clinicians and ensure the general, smooth running of our team admin function.

Our team provides assessment, treatment and care for patients in the older adult population who experience organic and/or functional illnesses, as well as support to their carers. None of this can be done effectively without the integral administration team.

It is Trust policy that for posts that are for a time limited period, applicants who are currently employed by an NHS organisation will only be appointed on a secondment basis and should have approval from their line manager this is possible before applying. Applicants who are not employed by an NHS organisation, will receive a fixed term contract.

Main duties of the job

The role of Team Administration Support is challenging and varied, providing exciting opportunity to grow and develop, whilst supporting the day to day running of the Community Mental Health Team.

This includes answering telephone calls, which could be from patients, staff, social care, care homes, or community organisations, amongst others.

Admin Support then triage these calls to be passed on to the appropriate person, as well as supporting the caller, who may be distressed.

The Admin Support role involves using Patient Record software, inputting referrals, uploading paperwork, discharging patients and generally supporting the clinicians.

The role is dynamic and involves the need to be responsive.

Working in a busy team means there is a high load of referrals and phone calls.

Admin Support staff also attend multi-disciplinary meetings, where they support the team with recording outcomes and working with the Patient Record to ensure the tasks are sent and waiting lists are amended to reflect the discussion.

Our team often see patients in their own homes, to support accessibility, and for that reason, we do not have our own reception area. The front-facing aspect of the role is predominantly through answering the phone.

However, there may be occasions when our Administration Team supports our Working Age Adult counterparts in the building reception.

The Admin Support staff are key players within the wider team, and the role is essential to supporting service users.

About us

Join 'Team Derbyshire Healthcare' and become part of a talented, compassionate and enthusiastic workforce committed to a vision of 'making a positive difference in people's lives'.

CQC rated us as 'GOOD' overall, commenting on how our colleagues "treated patients with compassion and kindness" and "felt positive and proud about working for the trust."

Benefits include:

• Commitment to flexible working where this is possible
• 27 days annual leave/year plus bank holidays, increasing to 29 days after 5 years & 33 days after 10 years' service
• Yearly appraisal and commitment to ongoing training
• Good maternity, paternity and adoption benefits
• Health service discounts and online benefits
• Incremental pay progression
• Free confidential employee assistance programme 24/7
• Access to our LGBT+ network, BAME Network and Christian Network
• Health and wellbeing opportunities
• Structured learning and development opportunities

Job responsibilities

Please review the Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

Person Specification

Qualifications

• OCR/RSA II Typewriting or Word Processing or equivalent typing qualification or demonstrable experience

Skills

• Good standard of spelling and grammatical accuracy
• Excellent written and verbal communication skills
• Ability to work as part of a team
• Ability to prioritise and work to the required standards within defined time limits
• Able to type to RSA II standard

Knowledge and Experience

• Ability to accurately input data
• Experience of using Microsoft computer packages
• Previous administration experience
• Previous experience in front of house role/telephone enquiries

Personal Qualities

• Non-judgemental/positive attitude towards service users and carers
• Ability to be flexible in approach and working practices

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.