TCI Clerk

Integrated Care System; Wirral; On-site; GBP 20,000 - 30,000; Full time

Job summary

A prominent healthcare institution in Wirral is seeking a full-time TCI Clerk to support elective activities for day case and inpatient admissions. Candidates should ideally have experience with Cerner and possess good people skills. Responsibilities include managing patient encounters, handling documentation, and ensuring clear communication with consultants. A warm and friendly work environment awaits in a well-established Trust that serves a large community.

Qualifications

• At least 12 months experience of working with the public.
• Experience of working in the NHS.

Responsibilities

• Create, book, admit and discharge TCI encounters for patients.
• Arrange the booking, reception and follow up outpatient appointments.
• Complete all required documentation and computer records.
• Locate and request case notes as required and check for information regarding admission.
• Send out admissions letters and deal with all relevant enquiries from patients, relatives and GPs.

Skills

Excellent communication skills

Excellent customer care skills

Good organisational skills

Knowledge of Government targets

Good working knowledge of Cerner

Education

Minimum of 5 GCSE's at Grade A*-C, including Maths and English

ECDL or equivalent

Job description

Go back Wirral University Teaching Hospitals NHS Trust

TCI Clerk

The closing date is 25 August 2025

The Division of Surgery are looking to appoint a Trauma and Orthopaedics TCI Clerk on a full time basis to support the elective activity for day case and Inpatient admissions.

The successful candidate will have experience of using Cerner and ideally have TCI training, although this is not essential as training will be provided. They should have good people skills and be able to prioritise their own workload. Experience in a clinic setting would be an advantage.

Main duties of the job

• Create, book, admit and discharge TCI encounters for patients.
• Arrange the booking, reception and follow up outpatient appointments
• Complete all required documentation and computer records.
• Locate and request case notes as required and check for information regarding admission.
• Send out admissions letters and deals with all relevant enquires from patients, relatives and GP's etc.
• Deals with any difficulties relating to the admission of the patient, referring to a higher level if required.
• Ensure clear communications with the consultant and their secretary.
• Ensure cancelled appointments are refilled where possible by reviewing the waiting list.
• Ensure strict monitoring of patients waiting times, i.e. targets to be achieved.
• Liaise with multi-disciplinary staff regarding Consultants annual leave.

About us

All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.

Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has stunning coastline and beautiful countryside surroundings, with great activities for its residents.

We are one of the largest and busiest acute Trusts in the Northwest of England, comprising of the Wirral's only Emergency Department. We provide a high-quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider Northwest footprint.

We have approximately 855 beds trust-wide, and our financial turnover is in excess of £337m.

The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.

Job responsibilities

Please see Job overview & attached Job description for further information about the TCI Clerk position available with WUTH.

Person Specification

Qualifications, Specific Experience & Training

• Minimum of 5 GCSE's at Grade A*-C, including Maths and English
• At least 12 months experience of working with the public
• ECDL or equivalent
• Experience of working in the NHS

Knowledge and Skills

• Excellent communication skills, both written and verbal
• Excellent customer care skills
• Knowledge of Government targets
• Good organisational skills
• Good working knowledge of Cerner
• Knowledge of Trust rules regarding confidentiality
• Knowledge of Trusts procedures of dealing with complaints

Personal Attributes

• Ability to work well within a Team
• Polite, friendly approach and self-motivated
• Understand when to seek support and advice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Wirral University Teaching Hospitals NHS Trust