TCI Clerk

NHS; Wirral; On-site; GBP 24,000 - 26,000; Full time

Job summary

The Division of Surgery at a leading NHS Trust is seeking a Urology TCI Clerk to support elective activities for day cases and inpatient admissions. The role requires strong communication and organizational skills, experience with Cerner, and a minimum of 5 GCSEs. The successful candidate will be responsible for managing patient encounters and ensuring smooth operations within the department.

Qualifications

• Minimum of 5 GCSEs at Grade A*-C, including Maths and English.
• At least 12 months experience working with the public.
• Experience within the NHS is desirable.

Responsibilities

• Create, book, admit, and discharge TCI encounters for patients.
• Arrange bookings, reception, and follow-up outpatient appointments.
• Ensure clear communication with consultants and their secretaries.

Skills

Computer skills

Excellent communication skills

Problem-solving skills

Organizational skills

Customer care skills

Education

Minimum of 5 GCSEs at Grade A*-C, including Maths and English

Tools

Cerner

Job description

Job summary

The Division of Surgery is seeking to appoint a Urology TCI Clerk on a full-time basis to support elective activities for day cases and inpatient admissions.

The successful candidate will have experience using Cerner and ideally possess TCI training, although training will be provided if necessary. Good people skills and the ability to prioritize workload are essential. Experience in a clinic setting would be advantageous.

Main duties of the job

1. Create, book, admit, and discharge TCI encounters for patients.
2. Arrange bookings, reception, and follow-up outpatient appointments.
3. Complete all required documentation and computer records.
4. Locate and request case notes as needed and check for admission information.
5. Send out admission letters and handle inquiries from patients, relatives, and GPs.
6. Address difficulties related to patient admissions, escalating when necessary.
7. Ensure clear communication with consultants and their secretaries.
8. Refill canceled appointments by reviewing the waiting list where possible.
9. Monitor patient waiting times to meet targets.
10. Liaise with multidisciplinary staff regarding consultants’ annual leave.

About us

All new colleagues can expect a warm and friendly welcome from Wirral. We are recognized as "competent and caring staff" by our patients.

Wirral University Teaching Hospital NHS Foundation Trust is located on the scenic Wirral peninsula, offering beautiful coastlines and countryside, with many activities for residents.

As one of the largest and busiest acute trusts in Northwest England, we feature the Wirral's only Emergency Department, providing high-quality acute care services with over 6,000 staff serving approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales, and beyond.

We have about 855 beds and a turnover exceeding £337 million.

The area is easily accessible via motorway, train, bus, or ferry, close to Liverpool, Chester, Manchester, and North Wales.

Details

Date posted: 22 May 2025

Pay scheme: Agenda for Change

Band: Band 3

Salary: £24,625 to £25,674 per annum

Contract: Permanent

Working pattern: Full-time

Reference number: 408-25-460

Location: Clatterbridge Hospital, Wirral, CH63 4JY

Job responsibilities

Please see the attached Job description for further information about the Urology TCI Clerk position available with WUTH.

Person Specification

Essential qualifications and experience:

• Minimum of 5 GCSEs at Grade A*-C, including Maths and English
• At least 12 months experience working with the public

Desirable qualifications and experience:

• ECDL or equivalent
• Experience within the NHS

Knowledge and skills (essential):

• Computer skills

Desirable:

• Good working knowledge of Cerner

Personal attributes (essential):

• Ability to work well within a team
• Polite, friendly, and self-motivated
• Know when to seek support and advice

Additional skills:

• Proven problem-solving skills
• Excellent communication skills, both written and verbal
• Excellent customer care skills
• Knowledge of government targets
• Good organizational and time management skills
• Ability to prioritize workload to meet deadlines

Note: This post is subject to a DBS check and requires sponsorship if applicable. Further details are available on the UK Visas and Immigration website.