Tax & SaaS Specialist: Pillar Two & Client Experience

Sterlings; England; On-site; GBP 65,000 - 90,000; Full time

Job summary

Sterlings is seeking a Tax Specialist to join its Client Experience function, focusing on Pillar Two and GloBE rules within a fintech SaaS environment. You will work with business clients to optimize their use of our platform and resolve tax issues with a customer-centric approach.

You will investigate issues, partner with Product and Delivery teams, and build knowledge articles while expanding your regulatory and tax expertise in a fast-paced FinTech setting.

Qualifications

• Working knowledge of Pillar Two, GloBE rules and local implementation requirements.
• Strong customer-facing and communication skills.
• Passion for SaaS/software solutions, automation and AI.
• Analytical and curious approach to problem-solving.
• Ability to learn complex products and explain them clearly.
• Strong collaboration across Product, Technology and Client Services.

Responsibilities

• Support a portfolio of business clients using a specialist SaaS platform, helping them get the most from the solution, especially from Pillar Two perspectives.
• Investigate issues, identify recurring themes, and raise ownership with internal technical and product teams to deliver excellent customer experience.
• Develop broader knowledge in regulatory and compliance environments and share learnings across teams.
• Collaborate with Product, Technology and Delivery teams and contribute to knowledge articles, documentation and improved ways of working.

Skills

Pillar Two / GloBE knowledge

Customer-facing communication

SaaS / software solutions interest

Analytical / problem-solving

Learn complex products

Cross-functional collaboration

Job description

We’re working with a global multi-tax compliance Software-as-a-Service (SaaS) provider who are currently looking for a Tax Specialist to join its expanding Client Experience function.

This is a fantastic opportunity for someone who enjoys solving problems, working with customers and developing deep tax expertise in a complex software product.

The Opportunity

You’ll support a portfolio of business clients using a specialist SaaS platform, helping them get the most from their solution, particularly from a Pillar Two legislation, GloBE rules perspective.

This role goes beyond responding to issues and this person will investigate issues, identify recurring themes, work closely with internal technical and product teams, and take ownership of delivering a great customer experience from a functional perspective.

You’ll also have the opportunity to develop wider knowledge in a specialist and evolving Tax regulatory and compliance environment.

You will also work closely with Product, Technology and Delivery teams where required and contribute to knowledge articles, support documentation and improved ways of working.

The position would suit a Tax professional who has a passion for Technology, and would like to drive their career within a faced-paced FinTech/ SaaS environment.

What We’re Looking For;

• Tax Professionals who have working knowledge of Pillar Two legislation, GloBE rules and local implementation requirements.
• Strong customer-facing and communication skills
• A passion for software/ SaaS solutions, automation and AI.
• A naturally curious and analytical approach to problem-solving
• The ability to learn complex products and explain them clearly
• Strong collaboration skills and the ability to work across Product, Technology and Client Services

Offices based in Surrey, with an expectation to visit once a week.