Tax Manager

Carbon60; Exeter; On-site; GBP 100,000 - 125,000; Full time

Job summary

Eine etablierte Organisation in Exeter sucht einen Tax Collection Officer, um die finanzielle Stabilität der Kunden zu unterstützen. In dieser Rolle sind Sie für die Überwachung von Konten in Verzug verantwortlich und helfen Kunden, nachhaltige Rückzahlungspläne zu entwickeln. Sie bieten Unterstützung durch verschiedene Kommunikationskanäle und arbeiten eng mit Dritten zusammen, um Lösungen zu finden. Diese Position erfordert sowohl Erfahrung im Kundenservice als auch Kenntnisse in der Schuldenverwaltung. Wenn Sie eine Leidenschaft für die Unterstützung von Menschen in finanziellen Schwierigkeiten haben, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Erfahrung in der Kundenbetreuung und im Schuldenmanagement.
• Kenntnisse über finanzielle Kundenlösungen und regulatorische Anforderungen.

Responsibilities

• Überwachung von Konten in Verzug und Einleitung von Maßnahmen.
• Beratung von Kunden in finanziellen Schwierigkeiten und Entwicklung nachhaltiger Rückzahlungspläne.

Skills

Kundenbetreuung

Einkommensanalyse

Schuldenmanagement

Verhandlungsführung

Education

IRRV Level 2 Diploma in Local Taxation

Substantial proven equivalent experience

Tools

Academy Revs & Bens

Capita Housing

Workflow systems

Job description

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Tax Collection Officers

Location: Exeter

Date: 28/04/2025 to 30/06/2025

Shift Pattern/ Hours : Monday to Friday 09:00 AM TO 16:00 PM

Salary: £13.69 per hour

What you will be responsible for:

• Monitor accounts in arrears and initiate recovery actions as needed.
• Assess overall debt and agree on sustainable repayment plans.
• Support customers in financial hardship by offering advice, conducting income/expenditure analysis, and identifying appropriate solutions.
• Prevent debt escalation through early-stage intervention.
• Refer complex or multi-debt cases to appropriate colleagues.
• Deliver customer support via phone, email, letter, and face-to-face interactions.
• Liaise with third-party representatives and update records accurately.
• Recommend cases for write-off when appropriate.
• Handle associated administrative tasks and maintain up-to-date records.
• Provide input on service improvements and support team performance.
• Offer guidance and support to colleagues as required.
• Perform any other duties relevant to the role

Requirements:

• IRRV Level 2 Diploma in Local Taxation, Benefits and Advice (QCF) or substantial proven equivalent experience
• Adequate current experience of working within a high pressure income recovery and customer focussed environment
• Good current knowledge of Academy Revs & Bens, Capita Housing, Ash, Paris, Access, RKYV Dip and Workflow systems, and associated modules
• A working knowledge of financial customer solutions available including payment arrangement, discretionary funding and write off with the ability to explore sustainable ways to maintain and maximise the councils income in a customer focussed way
• An understanding of financial regulation and rules in relation to customer payments e.g. direct debit guaranteen

Please apply with your CV or contact Melissa [phone]

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.