Targeted Support Team Leader

Youth Connect South West; Bath; Hybrid; GBP 32,000 - 46,000; Full time

Job summary

Youth Connect South West is seeking an experienced Targeted Support Team Leader to oversee services for young people who are NEET or at risk, ensuring high-quality, inclusive support. The role entails leading practitioners, managing contracts, and driving outcomes across education, employment and training pathways, based in Bath.

The post requires safeguarding expertise, strong leadership, and the ability to work with schools and authorities to monitor performance and impact.

Qualifications

• Experience leading or supervising a team in a youth, education, employability, or related service.
• Experience managing projects or programmes with KPIs, targets and outcomes.
• Strong knowledge of NEET prevention and post-16 pathways.

Responsibilities

• Lead, manage and develop the Targeted Support team.
• Oversee service delivery, caseloads and quality of interventions.
• Manage contracts and ensure KPIs, targets and outcomes are achieved.
• Attend contract monitoring meetings and report performance to commissioners.
• Support safeguarding and escalation of concerns with staff.
• Collaborate with schools, local authorities and partner agencies.
• Provide staff supervision and professional development.
• Use data and feedback to improve service.

Skills

Team leadership

Project management

NEET knowledge

Safeguarding

Partnership working

Communication

Needs assessment

Prioritisation

Trauma-informed practice

Education

GCSE Maths and English at grade 4/C

Level 3 qualification or above

Tools

NCCIS reporting

Job description

Youth Connect South West is looking for an experienced and motivated Targeted Support Team Leader to lead our targeted support services for young people who are NEET, at risk of becoming NEET, or need additional support to achieve positive outcomes.

About Us

Youth Connect South West (YCSW) is a young people's charity in Bath and North East Somerset. We provide a range of services to support young people to enjoy today, prepare for tomorrow, and become the people they want to be.

About the job

This is an important leadership role with responsibility for the day-to-day management, quality and performance of our Targeted Support programmes. You will lead a team of practitioners and support staff, ensuring young people receive high-quality, effective and inclusive support that helps them progress towards education, employment, training and adulthood.

Location

Southside Youth Hub, Kelston View, Bath, BA2 1NR

Key Responsibilities

• Lead, manage and develop the Targeted Support team.
• Oversee service delivery, caseloads and the quality of interventions.
• Manage Targeted Support contracts and ensure KPIs, targets and outcomes are achieved.
• Attend contract monitoring meetings and provide commissioners with performance and impact information.
• Lead YCSW's contribution to the Local Authority's statutory duties relating to young people's participation in education, employment and training.
• Oversee NCCIS reporting and activity relating to the September Guarantee, NEET and unknown young people.
• Ensure safeguarding concerns are identified, escalated and referred appropriately.
• Work closely with schools, local authorities, Children's Social Care, Early Help and other partner agencies.
• Support staff through supervision, reflective practice and professional development.
• Use data, outcomes and young people's feedback to continuously improve the service.

About you

• Experience of leading or supervising a team within youth work, education, employability or a related service.
• Experience of managing projects or programmes and delivering against KPIs, targets and outcomes.
• Strong knowledge of NEET prevention, post-16 pathways and the barriers young people can face in accessing education, employment and training.
• Experience of safeguarding and supporting staff to respond effectively to concerns.
• Strong partnership-working and communication skills.
• Experience of assessing young people's needs and developing appropriate plans and interventions.
• The ability to manage competing priorities while maintaining high standards of service delivery.
• A commitment to inclusive, trauma-informed and young-person-centered practice.

Applicants should have GCSE Maths and English at Grade 4/C or equivalent, alongside a relevant Level 3 or above qualification/experience as specified in the person specification. Advanced safeguarding training is also required.

Safeguarding Statement

YCSW is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment. As part of this commitment anyone working in a post with children or vulnerable groups will be expected to undertake an Enhanced DBS check with/without barred list checks.As this post involves working within one of these groups, we will require a Disclosure & Barring Service check and/or subscription to the DBS online service. The suitability of all prospective employees or volunteers will be assessed during the recruitment process in line with this commitment.Please note that by submitting your application you are giving consent to the information that you provide being stored and used in the selection process. In line with the Data Protection Act 1998, all information about you will be securely held, with access restricted solely to those involved in the appointment

Salary Information

We use job evaluation to assess the relative value of roles based on educational standards, responsibility, accountability, complexity, and autonomy. This evaluation determines the role’s position within our pay structure.Starting pay for new starters is set within the evaluated salary range for the role and is determined by objective criteria including relevant experience, skills and market data. Job evaluation ensures that pay decisions are consistent and defensible.