TARGETED SERVICES SUPPORT OFFICER

Educators Wales; Cardiff; Hybrid; GBP 15,000 - 17,000; Part time

Job summary

An exciting opportunity awaits in a dynamic environment focused on supporting vulnerable young people and families. This role requires professional administrators with strong business support skills to enhance the Education Welfare Service's operations. You'll engage with schools, parents, and agencies, providing essential advice and resolving queries. The position emphasizes excellent customer service, organizational prowess, and the ability to handle sensitive information with care. Join a dedicated team committed to safeguarding and delivering quality education, while making a meaningful impact in the community. If you are adaptable and passionate about helping others, this role is perfect for you.

Qualifications

• Experience in providing excellent customer service is essential.
• Ability to manage sensitive data in compliance with GDPR is crucial.

Responsibilities

• Support the Education Welfare Service with administrative tasks.
• Establish tracking systems for learners and manage team mailboxes.

Skills

Customer Service Skills

Organizational Skills

Communication Skills

Data Analysis

Attention to Detail

Time Management

Education

Experience in Administration

Experience with Data Protection/GDPR

Tools

Microsoft Excel

Microsoft SharePoint

Microsoft Teams

SIMs

Capita ONE

SAP

Job description

Salary: Gradd 4 - £25,183 - £27,269

About The Service

The Targeted Support, Early Help and Engagement Service is part of the wider Education Directorate in Cardiff Council. The service comprises of the Education Other than at School (EOTAS) service, the Education Welfare Service (EWS) and the Youth Service. It is a large service serving a wide range of provisions with direct links to Children's Services, Youth Justice, schools, Early Help and Housing amongst others. It works closely with other local authorities, private providers and the third sector.

The service targets support to vulnerable young people and families. As well as delivering high quality education and quality assuring commissioned provision, the service has a high emphasis on safeguarding and equality.

About the job

An exciting opportunity has arisen for professional administrators with strong business support skills to support the work of the Education Welfare Service and the administration of panels dealing with the placement of panels. Posts will involve establishing and maintaining tracking systems for groups of learners and recording outcomes.

The successful post holders will demonstrate excellent customer service skills, be confident working within a multi-disciplinary team and display sensitivity and competence in the management of confidential personal information.

You will be dealing with daily queries by managing team mailboxes and will need to be extremely organised with good written and time management skills.

You will be required to communicate with schools, parents/carers, and other agencies to provide advice and resolve enquiries at the first point of contact wherever possible.

The position will be based in County Hall with some home working.

What We Are Looking For From You

You will have experience of providing excellent customer service, work well in a team and have a flexible approach as duties will vary.

You will have a positive attitude to new challenges with a willingness to adapt quickly to change and engage with new ideas and make them work.

You will have a passion for delivering the best outcomes for vulnerable people and the ability to organise your work effectively are more important than prior experience in a similar role. We would however like to see that you are highly organised, a good listener and communicator and that you have the ability to produce high quality written work. Experience of minute taking is desirable.

The successful candidate will also be able to work effectively in a fast-paced environment and be able to prioritise their work. You will have the ability to analyse data, have good numeracy skills and good attention to detail, and that you are able to use Microsoft programmes such as Excel, Sharepoint and Teams and have the ability to maintain electronic records, with good attention to detail. A working knowledge of SIMs, Capita ONE and SAP would be useful, but training will be provided.

You will have experience of managing sensitive data and other forms of information in accordance with data protection requirements/GDPR.

A good knowledge and understanding of safeguarding are desirable as the post requires resilience to be able to deal with complex and sensitive issues.

Additional information

Please note: This is a part-time role for 22.2 hours per week. The advertised salary is based on a full-time position and will be adjusted on a pro-rata basis. The actual salary for this role will range from £15,109 to £16,361 per annum, depending on hours worked.

The post is temporary until 30th September 2025.

This post will require an Enhanced Disclosure and Barring Service check.

Safeguarding and Child Protection are key priorities for the Council. We aim to support children and vulnerable adults to ensure they are as safe as they can possibly be. Our services and schools are committed to ensuring the safety and protection of all children and vulnerable adults, and will take action to safeguard their well-being, and acknowledge that children and vulnerable adults have a right to protection. This is supported in the general ethos of the Council and all schools.

We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

Please note the Council does not accept CV's. When completing the supporting information section of your application, please ensure you refer to the below located on our website:

• Application Guidance
• Applying for jobs with us
• Behavioural Competency Framework

Additional Information:

• Employee Charter
• Recruitment of Ex-Offenders
• Privacy Notice

Atodiadau

• Job Description & Person Specification