Tapestry Brand Ambassador - Cribbs Causeway (12-month FTC)

Tapestry, Inc.; Bristol; On-site; GBP 20,000 - 30,000; Part time

Job summary

Join a dynamic team as a Brand Ambassador for a leading global house of brands. This exciting role involves representing the company's products in a department store, driving sales, and ensuring an exceptional customer experience. You will collaborate with various teams to implement innovative strategies and foster strong relationships with store management. With a focus on creativity and customer satisfaction, this position offers a unique opportunity to make an impact in a vibrant retail environment. If you are passionate about retail and thrive in a fast-paced setting, this role is perfect for you.

Benefits

28 days holiday

Multi brand discount up to 50%

Health cash plan

Free 24/7 support for family building

Employee Assistance Program

Paid Volunteering Day

Learning & development opportunities

Equity Inclusion & Diversity initiatives

Qualifications

• 2+ years of retail experience required, preferably in a department store.
• Strong communication and leadership skills are essential.

Responsibilities

• Drive sales and service as a Brand Ambassador in a department store.
• Build relationships with store management to enhance brand awareness.

Skills

Retail Experience

Communication Skills

Leadership Skills

Organizational Skills

Analytical Skills

Knowledge of Industry Trends

Customer Service

Team Collaboration

Education

High School Diploma or Equivalent

Retail Management Training

Job description

Tapestry Brand Ambassador - Cribbs Causeway (12-month FTC)

Tapestry

Bristol, UKM, GB

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible.

At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach, Kate Spade New York, Stuart Weitzman – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.

We are a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Primary Purpose: The Brand Ambassador (BA) represents Tapestry's brands within a Department Store across all product lines and drives sales and service. The BA reports to a Senior Regional Brand Ambassador (SRBA) and will provide feedback, be solution focused and ensure Tapestry values and business priorities are demonstrated on the shopfloor, ensuring customers have a seamless experience, however and whenever they choose to shop.

The BA will be based within John Lewis Cribbs Causeway and partners with Tapestry teams, host store management, personal shopping, in-store marketing and wider shop floor teams to drive the customer experience, omnichannel approaches and seek new initiatives for further brand development.

Please note, this is a part-time (16 hours pw) 12-month fixed term contract.

Duties and Responsibilities

• Track and analyse store targets to ensure they are met and exceeded, where relevant compiling and presenting action plans to SRBA. Track trade regularly to ensure it is in line with expectations.
• Deliver brand training and provide the host store with the necessary information to drive sales. The BA will manage their time effectively to be reactive to customer demographics changing in a fast-paced environment.
• Monitor in-store activity and identify new opportunities in-store or within local events, this could include Monogramme Machine, GWP activations or omni channel customer events.
• Build and cultivate strong relationships with Department Store Management teams to drive brand awareness and customer retention. Implement and communicate business initiatives and act as a liaison between the host store and SRBA.

Customer Service:

• Ensure a seamless customer experience is delivered and stay up to date on brand training and resources.
• Drive ideas for clientelling/event hosting and support with co-hosting in-store events.
• Build strong relationships with local Retail brands to understand customer demographic, profiling, and future brand opportunities. Attend local brand events to gain a stronger understanding of key business priorities.
• Implement VM directives within the host store, ensuring new season product is showcased alongside delivery drops.
• Implement VM guidelines during markdown periods and ensure host store visuals are consistent with the region.
• Build a strong relationship with the Regional VM Manager and regularly share images to seek feedback or further develop VM skills.

Operations:

• Manage daily product deliveries and replenishment, ensuring back of house areas are clean, tidy, and well maintained. Escalate operational needs to SRBA where necessary.
• Complete trade reports in a timely manner and ensure product call outs are shared with SRBA/Sales Team effectively and efficiently.
• Coordinate with SRBA to schedule and ensure maintenance of adequate floor coverage.

The Brand Ambassador will possess:

• In-depth knowledge of the retail environment and a minimum of 2 years retail experience.
• Great understanding of working within a department store.
• Excellent communication, leadership, organisational and analytical skills.
• Strong knowledge of industry trends.
• Self-motivated and the ability to strategize to help develop their business.
• A strong and passionate team player with the ability to collaborate well with others.
• Flexible to work hours deemed by the store and CEX, including nights, weekends & bank holidays.

What Tapestry can offer you:

• 28 days holiday.
• Multi brand discount up to 50% off Coach, Kate Spade, Stuart Weitzman.
• Health cash plan.
• Free 24/7 support for family building, fertility and menopause with Maven.
• Employee Assistance Program.
• 1 Paid Volunteering Day per year and opportunities to volunteer with global projects.
• Learning & development & career progression opportunities.
• Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion council.

Our Competencies for All Employees

• Courage : Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air;