Talking Therapies Clinical Support Worker

South London and Maudsley NHS Foundation Trust; Camden Town; On-site; GBP 19,000 - 23,000; Full time

Job summary

A healthcare trust in London is seeking a Clinical Support Worker for their Talking Therapies service. This role involves screening referrals, conducting assessments, and assisting service users in accessing treatment. The ideal candidate will be enthusiastic, adaptable, and able to manage data and administrative tasks effectively. Join a team committed to diversity and equal opportunities.

Benefits

Commitment to diversity and equal opportunities

Support for candidates with disabilities

Qualifications

• Enthusiastic and adaptable individual.
• Experience working with people from diverse backgrounds.
• Ability to handle confidential information.

Responsibilities

• Screen referrals for service suitability.
• Engage and help service users access treatment.
• Conduct telephone assessments to gather clinical information.
• Manage waiting lists and coordinate appointments.
• Serve as the first point of contact for service users.

Skills

Strong communication skills

Ability to manage waiting lists

Experience in data entry

Proactive engagement with service users

Job description

Overview

We are looking for an enthusiastic and adaptable Clinical Support Worker (CSW) to work in a Talking Therapies service. The role is a combined clinical and administrative role. Duties will include screening incoming referrals; conducting telephone assessments to gather clinical information and progress referrals; proactively helping service users access talking therapies treatment by making contact and responding to queries; managing waiting lists for a specific care pathway; assisting with administration, data entry and clerical tasks, as well as being the first point of contact for service users and professionals by phone, email and other mediums. NHS AfC: Band 3.

Responsibilities

• Screening incoming referrals to consider suitability for the service based on established criteria.
• Proactively engaging service users to help them access treatment by initiating contact and responding to queries.
• Conducting telephone assessment calls to gather clinical information and progress referrals.
• Managing waiting lists for a specific care pathway, booking appointments, ensuring coordination with clinicians and team leads.
• Acting as the first point of contact for service users and professionals by phone, email and other medium.

Administrative Tasks

• Responsible for workshop admin tasks, including contacting clients who have not attended, reviewing clients post-workshop and following the service procedures.
• Collect and analyse data such as performance figures or service user feedback.
• Assist in the design and management of electronic spreadsheets and databases as required.
• Deal professionally with telephone/email enquiries, using initiative to take follow up actions when appropriate and help reassure patients, who may be distressed and confused, in a tactful manner.

Professional Commitments

• Work with people with different cultural backgrounds and ages, using interpreters when necessary and should be committed to equal opportunities.
• Ensure that client confidentiality is protected at all times.
• Attend supervision on a regular basis as agreed with Manager.

EEO Statement

The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights. We aim to put this commitment into practice by:
+ Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice
+ Ensuring that all our services and all staff understand and support our commitment
+ We believe that people who use our services, their carers and our staff, should be treated with compassion, respect and dignity

Stonewall Diversity Champion

SLaM is a Stonewall Diversity Champion, Stonewall is the largest Lesbian, Gay, Bi and Trans (LGBT) rights charity in Europe.