Talking Therapies and Outpatient Administrator

NHS; Hatfield; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join our NHS team as a Talking Therapies and Outpatient Administrator at Nouvita, where you'll play a vital role in supporting mental health services. Your responsibilities will include patient interaction, admin support, and ensuring that therapy teams function seamlessly, all while enhancing your career in a compassionate environment.

Qualifications

• Strong admin experience with excellent organisational skills.
• Comfortable with IT systems and eager to learn.
• Clear and confident written and verbal communication.

Responsibilities

• Greeting clients and managing referrals with care.
• Supporting therapists and maintaining records accurately.
• Coordinating appointments and assisting with audits.

Skills

Empathy

Communication

Attention to detail

Organisational skills

Tools

Microsoft Office

Job description

Talking Therapies and Outpatient Administrator

Be the difference one call, one task, one person at a time.Join us as a Talking Therapies & Outpatient Administrator£27,000 (depending on experience)Based at Nouvita Head Office, Hatfield

Lead with empathy. Support with purpose. Grow with us.

Were looking for a proactive and compassionateAdministratorto become the vital link between our Talking Therapies and Outpatient Services and the people who need them most. This isnt just an admin job - its your chance to be the first voice clients hear when they reach out for help, and a key part of a growing mental health team making real impact every day.

Main duties of the job

Why this role matters:You'll help people take the first step toward better mental health, while ensuring therapists and psychiatrists have everything they need to deliver exceptional care.

About us

Nouvita Healthcare is an established provider of specialist health and social care services across Hertfordshire, Cambridgeshire and Bedfordshire. We are dedicated to delivering high-quality, patient-centred mental health support and therapeutic services in hospital, residential and now in outpatient settings. Our focus is on empowering recovery and improving outcomes through effective, compassionate care. At Nouvita, we value continuous improvement and foster an environment where all staff have a voice and can develop their careers.

We are committed to:

Delivering high-quality mental health services

Maintaining excellent clinical governance and patient outcomes

Promoting equality, inclusion, and diversity in everything we do

Nouvita Healthcare is proud to be an equal opportunity workplace. We are a Disability Confident employer, providing support to applicants with mental and/or physical disabilities. If you are interested in applying for employment with Nouvita Healthcare and are in need of support to navigate our website or to complete your application, please send an email with your request to:[e-mail]

Job responsibilities

What youll be doing:

• Greeting clients with warmth and professionalism - over the phone and in writing
• Supporting therapists, psychiatrists, and service leads with top-tier admin support
• Managing referrals and enquiries with sensitivity and care
• Maintaining records, schedules, and waiting lists with precision and confidentiality
• Liaising with GPs, external agencies, and clients to ensure smooth access to services
• Managing diaries and coordinating appointments seamlessly
• Assisting with audits and data collection to improve care and meet national standards
• Providing flexible support across departments as the service evolves

Who you are:

• Empathetic and approachable
• Methodical, self-motivated, and reliable
• A team player who thrives in a supportive environment
• Ready to make a real difference every day

Working Hours:Monday to Friday, 9am5pm(Some flexibility may be required)

Ready to grow in a role where every detail matters?Apply now and help shape the future of mental health support in Hertfordshire.

Person Specification

Qualifications

• Comfortable with IT systems and data entry
• Eager to learn and grow - well support you all the way

Experience

• Strong admin experience and excellent organisational skills
• Confidence using Microsoft Office and digital tools
• A compassionate, professional telephone manner
• Attention to detail and the ability to juggle priorities independently
• Clear and confident communicationwritten and verbal
• Commitment to confidentiality and ongoing professional growth
• Experience in healthcare, mental health, or counselling environments
• Understanding of Talking Therapies or IAPT services
• Previous NHS or medical admin experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.