Talk Community Customer Service Officer

Hoople; Hereford; On-site; GBP 25,000 - 28,000; Full time

Job summary

Hoople is seeking a Talk Community Customer Service Officer to deliver exceptional customer service to the community in Herefordshire. The role involves handling customer inquiries across various channels and requires strong communication skills, front-line experience, and essential educational qualifications. Enjoy a competitive salary, career progression, and a supportive work environment in beautiful Herefordshire.

Benefits

Annual Leave: 31 days plus bank holidays

Flexible working options including flexi-time

Employee Assistance Programme: 24/7 support

Payment of professional membership fees

Access to retail, leisure, holiday and health benefits

Qualifications

• Front-line experience in customer service is essential.
• Excellent communication skills needed.
• Passion for helping the public and problem-solving is required.

Responsibilities

• Deliver and promote excellent customer service to the community.
• Handle and resolve customer enquiries effectively.
• Provide advice and services for the council and partners.

Skills

Communication

Problem-Solving

Flexibility

Education

GCSE Maths and English grade C or above

ECDL or equivalent computer skill certificate

Job description

About The Role

Job Title:

Talk Community Customer Service Officer

Hours:

37

Salary:

£25,183 - £27,269

Contract:

Fixed Term

Contract end:

31/03/2026

Closing date:

28/07/25

Interview date:

TBC

The role

Deliver and promote excellent Herefordshire Council Customer Service to the community in line with Corporate Customer Service Standards and the Talk Community strategic approach.

What will you be doing?

Handle and resolve all customer enquiries effectively through telephone, face-to-face, and digital channels, providing outstanding service.

About You

As a Customer Services Officer, you will be flexible, able to deliver advice and services for the council and partners. Front-line experience, excellent communication skills, and a passion for helping the public and problem-solving are essential. Relating well to the community is necessary. GCSE Maths and English grade C or above and a recognised computer skill certificate (ECDL) or equivalent are also essential.

Please contact Amy Talboys for an informal discussion about this role at [e-mail].

We Offer

• Starting Salary of £25,183 - £27,269
• Pension Scheme Enrolment in the Local Government (LGPS)
• Career progression with clear pathways
• Annual Leave: 31 days’ annual leave (pro rata) plus bank holidays. You can purchase an additional 10 days per year with line manager approval.
• Flexible working options including flexi-time, job-share, part-time hours, and some home working
• Employee Assistance Programme: 24/7 support and counselling
• Payment of professional membership fees
• Access to retail, leisure, holiday, and health benefits, including savings, cashback, and discounts

Learn more about our vision in the Herefordshire Council Plan 2024-28.

Why Choose Us?

Enjoy the beautiful countryside and vibrant cultural scene of Herefordshire, including the Mappa Mundi, theatres, and a thriving food sector. Our strong, diverse communities are supported by the Talk Community approach, fostering self-help and community engagement. We aim to build on this with our transformation programme for all-age support.

Visit www.spiritofherefordshire.com to learn more about living and working here.

Reasonable Adjustments

If you need adjustments for the application process, contact the recruitment team at [e-mail].

Creating an Inclusive Workplace

Our Employee Network Groups support diversity and inclusion, including groups for Black and Asian staff, LGBTQ+ community, parents & carers, climate emergency, disabilities, and armed forces/veterans. More info at Spirit of Herefordshire.

Don’t meet all parts of the job description?

We encourage enthusiastic applicants who may not meet every criterion to apply or contact us to discuss potential fit.

How to apply

Upload your CV and a supporting statement via our recruitment site. Successful candidates will be contacted by Hoople Resourcing for interviews. Keep an eye on your email for updates.

We value diversity and inclusion, welcoming applicants regardless of personal characteristics or social identity. Flexible working and reasonable adjustments are considered.

Interview eligibility

• Applicants indicating a disability (part of the “Disability Confident” scheme)
• Applicants who serve or have served in the Armed Forces or their families
• Herefordshire care leavers

Join us in building brighter futures together.