Talent Pool – United Kingdom Service Engineers, Service Technicians & Service Coordinators

Accelleron; Telford; On-site; GBP 35,000 - 50,000; Full time

Job summary

Accelleron, a leader in turbocharging and digital solutions, seeks Service Engineers to enhance customer satisfaction through high-quality service delivery. Responsibilities include installation, troubleshooting, and maintaining excellent customer relationships. Ideal candidates have a Mechanical Engineering diploma and experience in the field, willing to travel and work flexible hours.

Benefits

Attractive compensation & benefits

Employee Assistance Program

Global parental leave program

Qualifications

• Ability to read technical drawings and use measuring instruments.
• Handle service jobs in challenging environments safely.
• Experience in resolving technical issues efficiently.

Responsibilities

• Perform service tasks like installation, commissioning, and maintenance.
• Contribute to customer satisfaction and identify sales opportunities.
• Ensure materials and equipment quality for service activities.

Skills

Technical analysis

Customer relationship management

Troubleshooting

Health and safety practices

Education

Diploma in Mechanical Engineering

Job description

Talent Pool – United Kingdom Service Engineers, Service Technicians & Service Coordinators page is loaded

Talent Pool – United Kingdom Service Engineers, Service Technicians & Service Coordinators

Apply locations GBR Telford GBR Aberdeen GBR Warrington GBR Southampton time type Full time posted on Posted 30+ Days Ago job requisition id JR100322

Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron’s 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.

Job Summary:

Drive customer satisfaction by competent and timely execution on a high-quality level of service jobs on site and in the workshop. Positively influence the Accelleron reputation by dedicated and professional approach to the customer.

Your responsibilities:

• Service Delivery: Performs Service tasks like installation and commissioning of equipment and routine maintenance independently, identifies technical problems and makes analysis through remote or on-site activity in different Service categories (installation and commissioning, routine maintenance, extensions, replacements etc.,).

• Customer Approach: Contributes to customer satisfaction by executing Service work according to customer order and expectation. Maintains a good relationship with customers. Identifies new sales opportunities and communicates them internally.

• Materials & Supply: Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities.

• Documentations & Reports: Prepares all documents and reports according to be signed by the customer representative. Reports work done in a timely manner and follows up when needed.

• Troubleshooting: Troubleshoots simple equipment failure and makes recommendations to avoid repeating the problem in the future.

• Operational Excellence: Provides recommendations to management to improve operations and customer service.

• Health, Safety and Integrity: Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents

Your background:

• Diploma in Mechanical Engineering or similar field.

• Sound knowledge in reading technical drawings and measuring instruments, Ability to identify, diagnose, and resolve technical issues efficiently.

• Experienced in dealing with customer with different background, handling service jobs with high safety and quality standards.

• Working in difficult environment (temperature, noise, dirt)

• Willingness to travel to client locations for on-site support and to work irregular hours as needed.

Your benefits:

• Attractive compensation & benefits.

• Employee Assistance Program.

• Global parentals leave program.

We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website accelleron-industries.com .

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