Talent & Culture Manager

Royal Lancaster London; Greater London; On-site; GBP 50,000 - 52,000; Full time

Benefits offered by this job

Pension scheme with company contribute

50% discount in all restaurants and Sp

Team member and Friends & Family rates

Complimentary stay after probation

Private medical insurance

Season ticket loan

Employee Assistance Programme

Bike to work scheme

Free meals on duty

World-class management development

Job summary

Royal Lancaster London is seeking a dedicated Talent and Culture Manager to join our team and drive policy implementation, culture initiatives and employee development. You’ll contribute to a vibrant, diverse workplace and oversee compliance across HR and safety processes.

You will support managers, lead training initiatives, and help create memorable experiences for our guests and colleagues in a five-star hotel environment.

Qualifications

• Leads Talent & Culture policies and processes.
• Cultivates an inclusive workplace culture with engagement activities.

Responsibilities

• Lead the implementation of Talent & Culture policies and processes.
• Champion a vibrant, inclusive workplace culture with engagement activities and mental health awareness.
• Ensure compliance with employment legislation, policies, audit standards, and maintain accurate records.
• Support team members and managers with employee relations guidance.
• Identify learning opportunities and deliver relevant training.

Skills

People management

Employee engagement

Training

HR policies

Compliance

Tools

GDPR knowledge

Health & Safety

Job description

Join the team that Always Cares!

Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Talent and Culture Manager at the Royal Lancaster London, where we encourage your personal development and growth. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations.

Some of our fabulous benefits you will enjoy as a Talent and Culture Manager are:

• Pension scheme with company contributions
• 50% discount in all our restaurants and Spa’s across our properties
• Team member and Friends & Family rates across our properties
• Complimentary stay after passing probation
• Extensive discounts on our benefits platform
• Access to private medical insurance
• Support through development plans, apprenticeships and world-class management development programmes including educational sponsorship to be the best you can be
• Interest free season ticket loan
• Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
• Bike to work scheme
• Recommend a Friend incentive
• Complimentary laundry
• Free meals on duty
• Opportunity to join our taskforces to contribute to the business focuses, community and environment
• Employee recognition schemes and Social Committee events including gala dinners and much more!

Salary: 50,000.00 – 51,500.00 + Service Charge

We are currently looking for a passionate Talent and Culture Manager, to join our Talent & Culture Department on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five-star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.

As a Talent and Culture Manager, your main duties and expectations for the role will include:

• Lead the implementation of all Talent & Culture policies and processes.
• Champion a vibrant, inclusive workplace culture that celebrates diversity and individuality, leading employee engagement activities, recognition events, team socials, well-being initiatives and mental health awareness activities.
• Ensure full compliance with employment legislation, policies and audit standards, maintaining accurate records for immigration, right-to-work, GDPR and Health & Safety, as well as accurate and compliant employee records, contracts and personnel files.
• Support all team members and managers with advice on employee relations matters.
• Take responsibility for team development by proactively identifying learning opportunities, having the appropriate knowledge to deliver and write relevant training, and ensure attendance at all agreed training sessions.

You will be required to work such hours as are necessary to fulfil their duties and in any event not less than hours.

We are …

• Best Employer for 2021 at Springboard’s Excellence Awards
• One of the happiest hotels in London
• Earth Check Silver Certified 2023
• 2 rosettes
• Hoteliers’ Charter Approved
• Preferred Hotels & Resorts member
• Top 100 in the Sunday Times Best Places to Work 2025

We are more concerned with what’s in the glass, not whether it’s half full or empty, so if you feel this Talent and Culture Manager role is for you, come and pour some happiness into yours by joining our award winning family today!

All applicants must be legally eligible to work in the UK