Talent Bank - Customer Service Agent

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Client:

West Brom

Location:

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

168faea27a9c

Job Views:

3

Posted:

30.03.2025

Expiry Date:

14.05.2025

Job Description:

Customer Service Agent Talent Bank

Hours: 35 hours per week - Hours of work will be between 08:30am 18:00pm Monday to Friday and 8:30am-12:30pm on Saturdays (Saturdays on a 1 in 6 rota)

We’re made for each other!

We at the West Brom are always on the lookout for new colleagues and we are now in a great position to be able to advertise for our Customer Service Agent talent bank.

Why join our Talent Bank? Well, the process is quite simple. First of all, it’s a quicker process. You’ll have the opportunity to be interviewed before we have a permanent position available, and when we identify a new position we will be able to give you a call.

So if you want to provide a service to customers contacting us through multiple communication channels, primarily by telephone, email, and web chat. Whether it’s through savings, mortgages, or our 3rd party products, you will take pride in proactively identifying opportunities through conversations to support the financial wellbeing of our customers.

You will ensure our customers’ needs are at the forefront of your day every step of the way. The focus will be on providing comprehensive and knowledgeable information regarding mortgages, investments, and other financial services as appropriate.

Key responsibilities are:

• Delivery of satisfactory customer outcomes, which are right, first time
• Management and prioritisation of own workload
• Delivery of outstanding customer service which meets department service and quality standards, for every interaction with the customer, whether external or internal
• To ensure all Risk and control framework requirements are adhered to
• To develop own skills on an ongoing basis, maintaining Personal Development Plan

Skills & Attributes:

You will have excellent front line customer service skills and be able to communicate effectively. This is a busy role, therefore you will have effective time management skills and be able to work effectively using your own initiative or as part of a team. You will possess a positive attitude with personal drive and be able to respond positively to working within a pressurised environment.

What’s in it for you:

• We’re all about personal development and love to promote from within where we can. Development at West Brom Building Society.
• 25 days holiday leave plus bank holidays.
• Flexibility to buy or sell up to 5 days holiday per year.
• A pension scheme we match with an additional 0.6% (up to 10.6%)
• Life assurance at 4x salary
• Performance related pay
• Optional health plan with the ability to add family
• Yearly pay review
• Salary Sacrifice Electric/ Hybrid Car Scheme

At the West Brom we are passionate about diversity and inclusion and welcome you to be yourself and join an inclusive environment. We are proud of our heritage and continue to support and represent our communities with our members in mind.

The West Brom are a Disability Confident employer and encourage disabled applicants and applicants from diverse backgrounds to apply. We will consider requests to make adjustments to our recruitment process. Should you require assistance please do not hesitate to email careers@westbrom.co.uk.

Do it today and click apply!

*Please note We reserve the right to withdraw our adverts earlier than the original published expiry date, therefore if you are interested please submit your application as soon as possible*

Head Office: 2 Providence Place West Bromwich B70 8AF. www.westbrom.co.uk The West Brom is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Register no. 104877. ‘the West Brom’ is a trading name of West Bromwich Building Society.

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Created on 30/03/2025 by TN United Kingdom