Talent Bank - Customer Service Agent

West Brom; West Bromwich; On-site; GBP 20,000 - 26,000; Full time

Job summary

Join a leading financial services provider as a Customer Service Agent. In this role, you'll provide exceptional service across savings, mortgages, and investments. Emphasizing personal growth, the West Brom offers robust benefits including 25 days of annual leave and flexible working options. Apply today for a rewarding opportunity!

Benefits

25 days of holiday plus bank holidays

Pension scheme with employer contributions

Enhanced maternity/paternity leave

Private medical insurance options

Pay reviews and performance-related pay

Volunteer days

Flexible working options

Access to various perks via Perkbox

Qualifications

• Excellent front line customer service skills.
• Effective time management skills.
• Ability to communicate effectively.

Responsibilities

• Deliver outstanding customer service for every interaction.
• Manage and prioritize workload effectively.
• Adhere to risk and control framework requirements.

Skills

Customer service

Communication

Time management

Teamwork

Job description

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Client:

West Brom

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Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

168faea27a9c

Job Views:

13

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

Customer Service Agent Talent Bank

Hours: 35 hours per week - Hours of work will be between 08:30am 18:00pm Monday Friday and 8:30am-12:30pm on Saturdays (Saturdays on a rota basis)

We’re made for each other!

We at the West Brom are always on the lookout for new colleagues and we are now in a great position to be able to advertise for our Customer Service Agent talent bank.

Why join our Talent Bank? Well the process is quite simple. First of all it’s a quicker process, you’ll have the opportunity to be interviewed before we have a permanent position available, and when we identify a new position we will be able to give you a call.

So, if you want to provide a service to customers contacting us through multiple communication channels, primarily by telephone, email and web chat, whether it’s through savings, mortgages or our 3rd party products, you will take pride in proactively identifying opportunities through conversations to support the financial wellbeing of our customers.

You will ensure our customers’ needs are at the forefront of your day every step of the way. The focus will be on providing comprehensive and knowledgeable information regarding mortgages, investments and other financial services as appropriate.

What the role will look like:

• Delivering outstanding customer outcomes, which are right, first time
• Management and prioritisation of own workload
• Delivery of outstanding customer service which meets department service and quality standards, for every interaction with the customer, whether external or internal
• To ensure all risk and control framework requirements are adhered to
• To develop own skills on an ongoing basis and, maintain your own Personal Development Plan

What you will bring to the role:

You will have excellent front line customer service skills and be able to communicate effectively. This is a busy role; therefore you will have effective time management skills and be able to work effectively using your own initiative or as part of a team. You will possess a positive attitude with personal drive and be able to respond positively to working within a pressurised environment.

We Value a diverse range of skills and experiences here at the West Brom. So even if you don't meet every single requirement listed in the job description but are passionate about the role, we still encourage you to apply.

What's in it for you:

• We pride ourselves on our development opportunities and always look to promote from within wherever possible,
• Holiday starting at 175 hours (25 days) plus bank holidays that grow with your time with us and the opportunity to buy or sell up to 5 days holiday each year,
• 2 paid volunteering days a year,
• Living Pensions: Pension scheme starting at 5% contribution from you and 7% contribution from us, and we’ll match your further contributions up to 10.6%
• Enhanced maternity, paternity and adoption leave with paid fertility treatment, neonatal and pregnancy loss leave,
• Life assurance provided by the Society at 4 times your salary,
• Yearly performance related pay scheme and pay review,
• Private medical insurance that’s discounted when your time with us grows, with the option to include family members,
• Salary Sacrifice Electric/Hybrid Car Scheme,
• A Perkbox account giving you 24/7 access to perks, benefits, discounts, wellbeing tools and loads more!
• And much more, from flexible working options, wellbeing support and a whole heap of warm West Bromness.

Why choose the West Brom?

At the West Brom we appreciate that our employees are unique individuals with differing needs depending on their specific circumstances and stages in life. When we say our people are the West Brom’s biggest asset that doesn’t mean just viewing them as employees. We are proud of our heritage and absolutely believe that the West Brom is a great place to work.

We’re a Disability Confident Leader and encourage disabled applicants and all from diverse backgrounds to apply. We’ll do what we can to adjust our recruitment journey and offer a guaranteed interview to disabled applicants who meet what we’re looking for. If you need any support with applying to one of our roles, get in touch at [emailprotected] .

Do it today and click apply!

*Please note We reserve the right to withdraw our adverts earlier than the original published expiry date, therefore if you are interested please submit your application as soon as possible*

Head Office: 2 Providence Place West Bromwich B70 8AF. www.westbrom.co.uk The West Brom is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Register no. 104877. ‘the West Brom’ is a trading name of West Bromwich Building Society.