Talent and Culture Director

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Job Overview

As Pinnacle Pet Group continues to grow, we seek a strategic, people-focused leader to drive our talent and culture agenda across the UK and Europe. This senior role will shape and embed company values, build a cohesive culture, and lead talent acquisition, development, and engagement initiatives.

Key Responsibilities

• Embed company values and foster an inclusive, high-performing culture.
• Design and implement talent management and succession planning frameworks.
• Drive Diversity, Equity & Inclusion initiatives across all regions.
• Enhance employee engagement and internal communications.
• Ensure governance and compliance with regulatory requirements, including SMCR.
• Develop performance management and leadership programs.
• Oversee learning & development strategies and career progression frameworks.
• Partner with the Board and senior committees on talent strategy and reporting.
• Manage budgets and promote a customer-first approach aligned with Consumer Duty principles.

This role offers a unique opportunity to shape a people-first culture and build strong talent foundations for future growth.

Candidate Profile

We seek an experienced senior HR leader with a strong background in regulated environments, ideally within UK and European financial services. You should have expertise in cultural transformation, talent strategy, and organizational design, especially in high-growth or evolving businesses.

• Proven leadership in Culture and Talent within multi-country, regulated industries.
• Expertise in driving culture change, embedding values, and managing organizational transformation.
• Strong knowledge of regulatory frameworks, including SMCR, and experience aligning HR strategies with ESG goals.
• Exceptional stakeholder management and Board-level engagement skills.
• Experience building and scaling HR structures from the ground up.
• Effective communicator with strong change management and leadership capabilities.
• Willingness to travel within the UK and Europe if required.

This role requires both strategic vision and hands-on execution, providing an opportunity to influence culture and talent in a dynamic, purpose-led organization.

About Pinnacle Pet Group

We are the Pinnacle Pet Group (PPG), a pan-European pet insurance and health services platform operating in the UK, France, Netherlands, Belgium, and Germany. Our sister group, Independence Pet Group (IPG), operates in North America (USA and Canada). We are one of Europe’s largest pet insurance and services organizations, supporting over 2 million pets with more than 1400 colleagues across 8 countries.

Our mission is to strengthen the bond between pets and owners through innovative products and services. Guided by our values of Performance, Exploration, Togetherness, and Sustainability, many of us at PPG feel a personal connection to our mission. We are committed to delivering an ecosystem that transforms pet insurance and healthcare services for our customers and their pets.

For more information, please contact Carrie Daniels.

Additional Details

Department: HR

Contract: Permanent

Hours: Full-time

Salary: Competitive

Seniority Level

Director

Job Function

Human Resources

Industry

Insurance