Talent Acquisition Resourcer – Contact Centre

THE WHITE COMPANY; London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading company is seeking a Talent Acquisition Resourcer to support the end-to-end recruitment process for their Contact Centre. The role involves managing job ads, screening candidates, and ensuring compliance with recruitment best practices. This is a 4-month fixed-term contract with a focus on delivering a positive candidate experience and maintaining strong relationships with Hiring Managers.

Benefits

Discount—up to 50% off

Holiday—23 days (pro-rata for the contract duration)

Pension Scheme

Life Assurance

Hybrid working—option to work from home on Mondays and Fridays

Flexi working hours—9 am to 5:30 pm, finishing at 5 pm on Fridays

Qualifications

• Experience managing the full recruitment cycle for volume/peak roles, ideally in contact centre.
• Proven track record of meeting recruitment KPIs.
• Genuine passion for The White Company brand.

Responsibilities

• Support Talent Acquisition Partners through every stage of the Contact Centre recruitment process.
• Create engaging advertising copy for internal/external websites.
• Manage the Careers inbox—responding to candidates & Hiring Managers.

Skills

Attention to detail

Results-focused approach

Excellent written and spoken communication skills

Strong relationship-building skills

Job description

Our Role

As a Talent Acquisition Resourcer, you'll support the end-to-end Contact Centre Peak recruitment process—managing job ads, CV and phone screening, interviews, offers, and rejections. You'll keep our ATS and audit records up to date, while ensuring the Talent Partner and Hiring Managers are fully informed throughout. Your focus will be on identifying and presenting qualified, competency-matched candidates who meet the brief.

Please be aware that this role is a 4-month FTC with a non-negotiable start date of Tuesday, 5th August.

What you’ll be doing

• Support Talent Acquisition Partners through every stage of the Contact Centre recruitment process.
• Create engaging advertising copy for internal/external websites and maintain an up-to-date audit of all advertising across our platforms.
• Audit and maintain advertising formatting on the ATS (eArcu).
• Maintain the Contact Centre peak recruitment tracker daily.
• Ensure Hiring Managers are set up and trained with access to ATS to review candidates.
• Ensure Hiring Managers complete all relevant Recruitment Best Practice training before interviews and that surveys are sent out and logged.
• Support Hiring Managers with eArcu, ATS issues, and maintain an audit of compliance, highlighting repeat issues and providing feedback.
• Manage the Careers inbox—responding to candidates & Hiring Managers or escalating as needed.
• Manage the Candidate experience survey and audit responses quarterly.
• Audit GDPR compliance regarding the 'Hire with Pride' templates uploaded to the vacancy files.
• Audit offers for Retail and update monthly reports to People Partners.
• Build and maintain effective relationships with the People Team, Hiring Managers, and suppliers.
• Promote the brand and live roles across social media channels including LinkedIn, Facebook, Instagram, and Twitter.

The skills & experience that you’ll need

• Experience managing the full recruitment cycle for volume/peak roles, ideally in contact centre.
• Attention to detail and a results-focused approach.
• Ability to work at pace and offer end-to-end resourcing.
• A genuine passion for The White Company brand.
• Honest, open, and transparent working style.
• Excellent written and spoken communication skills.
• Confidence working independently while being a team contributor.
• Strong relationship-building skills across functions and levels.
• Proven track record of meeting recruitment KPIs.

What we offer you

At The White Company, we value our employees' dedication and reward it with great benefits and competitive salaries.

• Discount—up to 50% off
• Holiday—23 days (pro-rata for the contract duration)
• Perkplace Benefits Platform—discounts on well-being and lifestyle
• Wagestream Money Management app—power over your pay and financial wellbeing
• Pension Scheme
• Life Assurance

Additional Benefits (Head Office roles only)

• Fruit basket daily
• Tea and coffee provided
• Hybrid working—option to work from home on Mondays and Fridays
• Flexi working hours—9 am to 5:30 pm, finishing at 5 pm on Fridays
• Seasonal Sample Sales

Our Equality, Diversity, and Inclusion statement of commitment

At The White Company, we are committed to creating an inclusive culture that welcomes and celebrates diversity of backgrounds and identities. We strive to ensure our environment allows everyone to bring their authentic selves to work, where contributions are valued, abilities are enhanced, and perspectives appreciated. We respect, encourage, and celebrate differences, fostering a sense of belonging.

Our active Equality, Diversity, and Inclusion Policy begins with our recruitment and selection processes. We invite you to join us on this journey.

Our Sustainability statement of commitment

We are dedicated to building a sustainable legacy for a brighter future for people and our planet. We believe this commitment should be reflected in everything we do.