Talent Acquisition Partner - Customer Facing Teams (12 Months Maternity Cover)

Capital One (Europe) plc; Nottingham; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Talent Acquisition Partner to join their vibrant team for a 12-month maternity cover. This role is pivotal in recruiting top talent for Customer Facing Teams across Operations, including Fraud, Collection, and Complaints. You will engage with candidates, manage recruitment processes, and collaborate closely with hiring managers to ensure the best fit for the organization. With a hybrid working model, you can enjoy flexibility while contributing to a company committed to transformation and diversity. Join a team that values your input and offers opportunities for professional growth.

Benefits

Pension

Bonus

Private Medical Insurance

Flexible Benefits

Access to Gyms

Mindfulness Rooms

Rooftop Running Tracks

Qualifications

• Ability to manage multiple priorities effectively.
• Strong communication skills to engage with candidates.

Responsibilities

• Recruit high volumes of candidates for Customer Facing Teams.
• Partner with hiring managers to meet recruitment needs.

Skills

Organizational Skills

Effective Communication

Attention to Detail

Collaboration

Job description

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire

Talent Acquisition Partner - Customer Facing Teams (12 Months Maternity Cover)

About this role

We have an exciting opportunity for a Talent Acquisition Partner to join our Talent Acquisition Team, on a temporary basis to cover 12 months maternity leave.

You’ll be responsible for recruiting high volumes of candidates for our Customer Facing Teams in Operations (Fraud, Collection, and Complaints).

What you’ll do

1. Work closely with the business to understand recruitment needs across our Customer Facing teams, post adverts, screen CVs, conduct telephone screening calls, and schedule assessment days.
2. Proactively source candidates for key priority areas of immediate demand.
3. Plan and manage your time effectively to screen a high volume of potential candidates to progress to interview.
4. Partner with hiring managers to understand their needs to be able to recruit effectively for their hiring requirements.
5. Identify new channels and methods to attract talent to Capital One.
6. Have great conversations with potential candidates about life at Capital One and provide good insight into the role you’re recruiting for.
7. Make offers to successful candidates and provide balanced feedback to unsuccessful candidates.
8. Support with hiring for other business areas, depending on demand.

What we’re looking for

1. Highly organised, with a natural sense of urgency as we like to respond to candidates and Hiring Managers as quickly as possible.
2. Manage multiple priorities and track progress by recording accurate data.
3. The ability to communicate effectively and with confidence, as you will be the face of Capital One to candidates.
4. Comfortable picking up the phone and speaking with candidates and hiring managers.
5. Great attention to detail.
6. Collaborative mindset, contributing at team meetings, generating new ideas, or discussing opportunities.

Where and how you'll work

This position will be based in our Nottingham offices.

We have a hybrid working model offering flexibility to work from our offices and from home.

You’ll be based in our Nottingham office 3 days a week — Tuesdays, Wednesdays, and Thursdays.

Many associates have flexible working arrangements, and we’re open to discussing arrangements that work for you.

What’s in it for you

1. A role contributing to an organization committed to transformation.
2. Opportunities for high performers to progress and develop through our Capital One University training programs and external providers.
3. Immediate access to core benefits including pension, bonus, holiday entitlement, private medical insurance, and flexible benefits such as season-ticket loans, cycle to work, and parental leave.
4. Access to inspiring workspaces and facilities, including gyms, restaurants, mindfulness and music rooms, and rooftop running tracks.

How we recruit

We are committed to diversity and inclusion, hiring the best people regardless of background. We partner with organizations like Women in Finance, Race At Work Charters, Stonewall, and upReach to find and support diverse talent. We offer various internal networks and support groups, including:

• REACH – Race Equality and Culture Heritage
• OutFront – LGBTQ+ support
• Mind Your Mind – mental wellbeing
• Women in Tech – promoting inclusion in tech
• EmpowHER – developing future female leaders

If you require a reasonable adjustment, please contact [e-mail]. All information will be kept confidential.

For technical support or questions about our recruiting process, email [e-mail].

Capital One is committed to diversity in the workplace and ensuring an inclusive environment for all.