Tail Lift Engineer

Marshall Thermo King Ltd; Motherwell; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a skilled Mobile Vehicle Tail Lift Engineer to join their dynamic team in Scotland. This role involves maintaining and repairing equipment on large distribution vehicles, ensuring high standards of customer service and safety. The ideal candidate will have extensive experience in the transport tail lift industry or as a motor vehicle technician. With a commitment to quality and a focus on professional development, this position offers a fantastic opportunity to advance your career while contributing to a company that values its employees and community engagement.

Benefits

Company Van

Major Tools Supplied

Company Fuel Card

Additional Payment for Overnight Stays

Paid Door to Door Travel

Qualifications

• Extensive experience as a Tail Lift/Commercial Engineer required.
• Knowledge of electro-mechanical systems and hydraulics is essential.

Responsibilities

• Install, service, and repair tail lift and shutter door equipment.
• Maintain high levels of customer care and service delivery.

Skills

Hydraulics Repair

Electro-mechanical Systems

Customer Service

Communication Skills

Problem Solving

Education

GCSE Level including Maths and English

Welding Certification

NVQ Level in Hydraulics/Electrics

Tools

PDA (Palmtop Computer)

Major Tools for Repairs

Company Van

Job description

Founded in 1909, Marshall employs over 2,000 colleagues across the UK, North America, Northern Europe and the UAE. Headquartered on a 900-acre site in Cambridge, Marshall comprises a number of different business units - Military Aerospace, Land Systems, Advanced Composites, Fleet Solutions, Property, and Marshall Centre.

As an independent private company, Marshall seeks to develop and deliver long-term value to its customers, whilst remaining committed to enhancing the communities in which it operates and creating exciting opportunities for its people.

If you want to make your mark in an organisation where people really matter, this could be the opportunity for you.

An excellent opportunity has become available for a Mobile Vehicle Tail Lift Engineer to cover Scotland.

This role would suit an experienced Transport Tail Lift Engineer, although consideration would be given to experienced Motor Vehicle Technicians looking to get into the Transport Tail Lift Industry.

Reporting into the Regional Business Manager, you will work as part of a team of Mobile Tail Lift Engineers. The focus will be the Maintenance and Repair of equipment used on large distribution vehicles. Our customers are even busier than ever before, so providing high levels of customer care is paramount for the success of our business as well as all of our employees.

Duties and Responsibilities

• Installation, servicing and repair of tail lift, double deck, VBG, Shutter door equipment, limiting costs of stock used on contract accounts and maximising revenue generation in all areas.
• Optimise and maintain engineer van stock to maintain and enhance service delivery to MFS customers.
• Ensure relevant safety checks are carried out on the company van on a daily basis.
• Maintain product and customer requirements knowledge to meet ISO9002 standards at all times.
• Liaise with central control and/or the service centre regarding job start and completion times, downtime and overtime authorisation; cost updates and customer purchase orders.
• Complete all relevant paperwork and online (PDA) requirements enabling central control and invoicing to maintain a high standard of customer interface – keeping the customer informed.
• Assist with planning of installations and undertake installations and commissioning.
• Ensure adherence to company procedures in line with company policies, Health & Safety procedures and ISO9002 standards.
• Supervise Apprentices and/or Engineers in Training (EIT) where applicable.
• Ensure customer service is a priority, and conduct and corporate image (self, van, tools, spares) are first rate.
• Promote and generate business with existing or potential customers.
• Provide technical help or assistance to customers and other MFS personnel as required.
• Undertake company training (at our dedicated training centre in Aldridge, Birmingham) and self-development through attendance on manufacturers' courses, company online courses (E Learning) certification processes.
• Perform other duties and projects which correspond to the general character of the position.

Experience:

• Extensive experience as a Tail lift/ Commercial Engineer.
• Commercial experience on electro-mechanical systems including engines, compressors and hydraulics.
• Able to work on own initiative in a safe and professional manner, maintaining customers' units and Company property to the highest standards.

Education / Certification

• Educated to GCSE level or equivalent, including Maths and English Language.
• Understanding/experience in repairing/diagnosing of hydraulics.
• Welding certification.
• STE/Weight Test Certification.
• NVQ Level hydraulics/electrics (desirable) or equivalent experience of working to manufacturers' standards.
• IT literate (Microsoft Office), able to use a palmtop computer (with training).
• Excellent interpersonal, communication skills and relationship-building skills.
• Methodical and systematic approach to work.
• Commitment to high standards of customer service and professionalism.
• Punctuality, efficiency and target-driven.

Additional Information

UK driving licence. Travel required, van & major tools supplied along with Company Fuel Card, additional payment for overnight stays (for training). You will also be paid door to door i.e. from leaving your home to arriving back home.

Needs to be physically fit to perform required tasks. Participation in additional on-call roster, including overtime & premium times paid, working nights and weekends, when required.

Marshall Group is an Equal Opportunity Employer

Marshall Group is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, colour, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law.

About Us

Founded in 1972, Marshall Fleet Solutions is the U.K.’s largest independent refrigeration (including installation), tail lift and commercial vehicle fleet service and support organisation. Marshall Fleet Solutions is a long established dealer of Thermo King equipment as well as being main dealers for most manufacturers of tail lifts sold in the UK. The company has over 200 engineers, together with a national call centre in operation 24 hours a day, 365 days a year. The company offers unrivalled breakdown support, repair and routine maintenance for transport fleet operators across the UK.