TACTICAL RESOURCE PLANNER

MJ Quinn; Liverpool; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Free parking

Healthcare plan

Pension scheme

Death in service benefit

Cycle scheme

Job summary

MJ Quinn, a UK-based infrastructure services provider, is seeking an experienced Service Delivery Coordinator to optimize on-the-day field task allocation and scheduling. You will work with engineers and the Programme Manager to ensure timely delivery and quality of service across UK mainland projects.

Key responsibilities include maintaining client metrics, reallocating work, and ensuring site access and job packs.

Qualifications

• Experience coordinating field operations and scheduling.
• Ability to manage multiple tasks and prioritise under SLA.
• Excellent communication with field engineers and clients.

Responsibilities

• Promote a positive image of the department by following policies and standards.
• Raise and follow up non-conformance reports to resolve actions.
• Work as part of a team to develop procedures.
• Reallocate work to field teams as needed.
• Deliver inbound/outbound call metrics and maintain SLAs.
• Prioritise daily work stack to meet client metrics.
• Resource and maintain field productivity and task readiness.
• Escalate client issues to the Programme Manager when required.
• Ensure engineers have site access and job packs.
• Work safely in line with MJ Quinn values and policies.

Skills

Field task allocation

Scheduling

Client metrics

Team collaboration

Job description

MJ Quinn is a UK-based infrastructure services provider specialising in delivering comprehensive, end-to-end solutions across a range of industries, including telecommunications, utilities, and mechanical and electrical engineering. Guided by a commitment to quality, innovation, and sustainability, we offer tailored services encompassing design, installation, maintenance, and project management.

Partnering with leading organisations, we successfully execute complex projects by leveraging advanced technology and the expertise of our skilled workforce. Our customer-centric approach ensures efficient, reliable service delivery while maintaining our focus on building long-term, sustainable solutions.

At MJ Quinn, our purpose is to play a vital role in maintaining and enhancing critical infrastructure, connecting and supporting communities and businesses across the UK.

Our Core Values

• People-Focused: We prioritise the well-being, growth, and success of our team and partners.
• Safety Always Matters: We are unwavering in our commitment to ensuring a safe environment for all.
• Operational Excellence: We strive for the highest standards of quality, efficiency, and continuous improvement.
• Sustaining Our Future: We are dedicated to delivering sustainable solutions that positively impact the environment and society.

Join MJ Quinn, where we combine innovation, expertise, and a values-driven culture to deliver excellence in every project.

Department Overview

Our Service Delivery contract with Openreach started with 10 engineers in 2011 and now stands at over 1700 engineers working across all areas of UK mainland. We connect over 25,000 customers to the Openreach network every single week by attending individual appointments for Copper Phone Line provision, Managed Install Broadband provision, FTTP and PCP only provision. We have an experienced network of Area Managers and Coaches supporting our engineers in field every single day to ensure engineers are working safely to provide customers with a great experience.

JOB OBJECTIVE

To be responsible for ‘on the day’ tactical re-allocation of field tasks and facilitating maximum efficiency of the field force alongside being responsible for planning and issuing jobs to the field teams as well as organising their delivery schedules and ensuring that facilities management are progressing as expected and completed on time.

Key Roles And Responsibilities

• To always promote a positive and professional image of the department, by adhering to company policies, procedures, and standards.
• Raising and following up on non-conformance reports, to ensure that any actions identified, pursued, and resolved.
• Work as part of a larger team to develop working practices and procedures.
• Reallocation of work to field teams.
• Delivery inbound and outbound call metrics and maintain service level agreements.
• Prioritise on the day work stack and allocate effectively to deliver client metrics.
• Manage work proactively to ensure all tasks are resourced and Field productivity is maintained.
• Dealing with client requests in all aspects of the project and escalating any issues to the Programme Manager, when required.
• Ensuring that all engineers are organised, have the relevant site access and job packs for jobs they have been allocated.
• Work safely and responsibly within MJ Quinn’s values and operational policies, procedures, and accepted behaviours to avoid harm to yourself, those around you and our neighbours and communities.

PERSON SPECIFICAITON

TERMS AND CONDITIONS

Working Conditions Office based with occasional Sunday shifts to be worked from home Department Service Delivery Reports to Strategic Resource Manager Hours of Work Sunday – Friday / 08:30am – 17:00 (5 days ) Sunday working required. Rate of Pay £26,000 Work Location Oak House, Knowsley (Soon to be relocating to L24) Travel Requirements No Holiday Entitlements 6.6 week per annum, inclusive of bank holidays and company shutdowns. Benefits Free car parking, 2 x death in service benefit, healthcare plan, cycle scheme & company contribution pension scheme, enhanced maternity and paternity

DIVERSITY STATEMENT

MJ Quinn is committed to promoting an environment that values diversity. All staff are responsible for ensuring that all employees, customers, suppliers, and visitors are treated equally and fairly and not discriminated against on the grounds of age, disability, gender reassignment, marriage & civil partnerships, pregnancy & Maternity, race, religion or belief, sex, or sexual orientation.

MJ Quinn welcomes applications from a diverse range of candidates regardless of their background, disability or gender and is committed to creating a workforce as diverse as the communities we serve.