Tactical Operations Centre - Administrator

Transformation Unit; Chelmsford; Hybrid; GBP 26,000 - 27,000; Part time

Benefits offered by this job

Flexible working

Job summary

East of England Ambulance Service Trust (EEAST) is seeking a part-time Tactical Operations Centre Administrator to support the Duty Tactical Commander team within a busy ambulance service environment in Chelmsford.

The role requires 18.75 hours per week with flexible distribution across Monday to Friday; regular office-based attendance is mandatory. NHS Band 3, with a focus on admin, data accuracy and confidential handling of information.

Qualifications

• Educated to NVQ 3 level in a relevant subject or equivalent.
• Experience in an administrative environment with data systems.
• Proficient in Microsoft Outlook, Word and Excel.
• Willing to undertake Loggist training.
• Experience in healthcare settings.
• Knowledge of NHS issues.
• Understanding of Data Protection legislation.
• UK Driving Licence and access to a car.

Responsibilities

• Compliance related administration (e.g., driving licence checks).
• Maintaining incident response packs and auditing documents.
• Supporting staff management and updating staff files.
• Custodian of departmental inbox and records; ensure documents are current.
• Administrative support to on-call rota, wallboards, and records accuracy.
• Diary management and minute-taking for the Duty Tactical Commander team.
• Support to EOC teams during projects and busy periods.
• Booking travel and accommodation; organizing meeting rooms.

Skills

Attention to detail

Written communication

Verbal communication

Data accuracy

Teamwork

Education

NVQ 3 level or equivalent

Tools

Microsoft Office

Outlook

Word

Excel

Job description

Main area Admin Grade NHS AfC: Band 3 Contract Permanent Hours

• Part time
• Flexible working

18.75 hours per week (We are seeking a candidate to work 18.75 hours per week, with the hours to be distributed across Monday to Friday rather than worked as a standard 08:00 to 16:00 pattern. The working hours may be arranged over either four or five days per week, although arrangements involving fewer than four working days would not be considered. The specific working pattern can be agreed with the successful candidate as part of the onboarding process, subject to service requirements. However, it is essential that the postholder is able to attend the Chelmsford office, as regular office-based working is a mandatory requirement of the role.) Job ref 247-EOC-TOCA-0926

Employer East of England Ambulance Service Trust Employer type NHS Site Chelmsford EOC Town Chelmsford Salary £25,760 - £27,476 Per Annum Salary period Yearly Closing 16/10/2026 23:59

Tactical Operations Centre - Administrator

NHS AfC: Band 3

EEAST is a great place to work, great people, great career opportunities and a career that can take you anywhere. No two days are the same, if you are looking for a varied and supportive environment EEAST can offer you that and more!

Hear why our employees think it is such a great place to work:

The EEAST Tactical Operations Centre is a key 24/7 function, coordinating the day-to-day work of a busy ambulance service, including a key role in managing the trust's response to major, critical, complex and significant incidents and coordinating the response to business continuity incidents and other disruptive events.
The TOC is recruiting for a part time administrator (18.75 hours/week) to support the work of the department - in particular the trust's dynamic team of Duty Tactical Commanders and the EOC Support Service Manager - in maintaining the smooth running of the TOC, whilst also providing support to the EOC Business Continuity & Resilience Team as needed.
The ideal candidate would have strong attention to detail, good written and verbal communication skills, and high accuracy when dealing with data, as well as a high level of comfort using Microsoft Office products.
As the only administrator within a busy and dynamic department, autonomy, teamwork and flexibility are essential, as is the ability to manage your own workload and communicate effectively with colleagues at all levels.
An absolute commitment to maintaining the confidentiality of confidential or sensitive information is utterly essential, as is the ability to work strictly within Information Governance requirements.

This role is generally suitable for flexible working - with the exact working pattern to be agreed as part of the appointment process.

Main duties of the job

Compliance related administration (eg: driving licence checks).

Maintaining incident response packs, including auditing packs and updating documents and plans (etc) as released.

Supporting staff management (eg: arranging formal meetings and drafting/sending outcome letters, updating staff files).
Curating departmental records (particularly acting as custodian to a busy and complex inbox and ensuring documents are kept up-to-date).
Administrative support to critical operations (eg: updating the on call rota & wallboards, maintaining the accuracy of records and logs etc).
Administrative support to the EOC Support Services Manager (eg: Diary management, inbox management, minute taking etc), and the Duty Tactical Commander team if required.
Providing additional administrative capacity to the EOC Business Continuity & Resilience Team during projects or busy periods.
Supporting project work (eg: data input, drafting of documents, gathering of information etc).

Business support (booking travel & accommodation, organising meeting rooms, arranging pool cars etc).

General support to the department (eg: ordering stationary, ensuring IT & estates defects are reported, maintaining supplies, ordering uniform, ensuring good order within cupboards etc)

Should an incident occur whilst on duty, following completion of an accredited training course, act as the Loggist for the Duty Tactical Commander.

Working for our organisation

You’ll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.

The East of England offers a unique blend of innovation and opportunity, surrounded by picturesque countryside, historic towns, and quick access to both the bustling capital and serene coastlines.

At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.

We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.

We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.

Detailed job description and main responsibilities

For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.

Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.

Due to the requirement to meet the Baseline Personnel Security Standard, this includes a DBS Check at Basic Level (for unspent criminal convictions) - please see the additional information attached on how EEAST manages candidates with a disclosure.

Person specification

Equality and Diversity

• Understanding of, and commitment to, equality of opportunity and good working relationships.

Autonomy

• Able to work on own initiative, organising and prioritising own workload to set deadlines.

Knowledge, Training, and Experience

• Educated to NVQ 3 level in a relevant subject or equivalent level of qualification, or significant equivalent previous proven experience.
• Demonstrable experience of working in an administrative environment and working with computerised data systems.
• Working knowledge of Microsoft Office including Outlook, Word and Excel.
• Trained or willing to work towards Loggist training.
• Experience of working in a healthcare environment.
• Awareness of a range of Health Services provisions.
• Knowledge of NHS issues.
• UK Driving Licence with access to a car.
• Understanding of Data Protection legislation.

Practical and Intellectual Skills, Personal Qualities, Abilities and Attributes

• Clear communicator with good writing, data entry, and telephone skills.
• Ability to work effectively as part of a team.
• Must be able to maintain confidentiality and trust.
• Good time keeping.
• Flexible approach to work.

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Candidates who require a Skilled Worker visa to work in the United Kingdom can determine the likelihood of obtaining a Certificate of Sponsorship for this position by assessing their circumstances against the criteria specified on the Check if you need a UK visa - GOV.UK website. We encourage all applicants to review these criteria carefully to understand their eligibility for sponsorship.

References and Employment History: All references from current and previous employers, will be sought via their Human Resources Department and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and email address of the Human Resources Department and indicate your current/previous line manager and their departmental details.

All appointments will be subject to currently having a clean disciplinary record.

Please be advised that a No Smoking Policy is in operation throughout the Trust.

Guaranteed Interview Scheme - Under the Trust's commitment 'Positive about Disabled People', if you consider yourself as having a disability and you meet the minimum selection criteria for any post, you will get an automatic interview. By minimum selection criteria we mean that you must provide us with evidence in your application form which demonstrates the essential requirements as set out in the person specification and advertisement for a post.

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications, regardless of age, race, religion & belief, sex, gender reassignment, sexual orientation, marriage & civil partnership, pregnancy & maternity or disability.

If you have a disability and wish to send in an alternative format of the application form please contact the Recruitment Team on 01234 243200
PLEASE NOTE - If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these e-mail providers may divert any communications straight in to your "junk" inbox.
You may wish to add any addresses featuring 'trac.jobs' to a safe list.

The Trust reserves the right to close this vacancy before the advertised closing date if a large number of applications are received. If you would like to apply for this position then please keep this information in mind when preparing your submission.

Please note that if you have not had a response from us after one month of submitting your application, you have not been shortlisted for interview.

Employer certification / accreditation badges

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Contact can also be made with the Duty PVSH Manager on 01245 444 515 (24/7) to discuss the role in greater detail.