TACC Data Quality Officer

Walsall Healthcare NHS Trust; Walsall; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

NHS Pension

Staff accommodation

Job summary

Walsall Healthcare NHS Trust is seeking a Band 3 administrator to support the Case Mix Programme data collection for the Critical Care and Theatres teams at Walsall Manor Hospital.

You will be responsible for the timely collection and validation of patient data, contributing to dashboards and quality reporting in a dynamic clinical environment. This role includes NHS pension benefits and potential staff accommodation where available.

Qualifications

• GCSE English Language and Maths Grade C or above essential
• NVQ 3 Business Administration or equivalent
• Proficient in use of Microsoft Office applications

Responsibilities

• Facilitate the accurate and timely data collection of all Critical Care related information
• Facilitate the Trusts participation in the CMP (Case Mix Programme) as carried out by ICNARC
• Promote the importance of audit and accurate data collection to the multi-disciplinary team
• Respond to internal requests for information from the multi-disciplinary team and assist with the production of performance monitoring dashboards
• Act as a link between the Ward Clerk team and ward management/nursing to ensure effective communications of issues
• Support in the participation of the ICCQIP-BSI national surveillance programme alongside the clinical team

Skills

Clinical information system

Data entry accuracy

Attention to detail

Communication skills

Customer service

Time management

Report creation

Education

GCSE English Language and Maths

NVQ 3 Business Administration

Microsoft Office Proficiency

Tools

Microsoft Office

Job description

Should you have any queries for the resourcing team, they are available from 8am to 5pm, Monday to Friday. To get in touch please call 01922 656161.

Main area Theatres, Anaesthetics and Critical Care Grade AFC Band 3 Contract Permanent Hours Full time - 37.5 hours per week Job ref 407-SURGERY-8217052

Site Walsall Manor Hospital Town Walsall Salary £25,760 - £27,476 per annum Salary period Yearly Closing 21/09/2026 08:00 Interview date 12/10/2026

Walsall Manor Hospital is a busy district general hospital offering compete range of acute services. The Trust primarily serves the immediate population of Walsall with some patients requiring more specialised treatment at other, neighbouring Trusts. The Trust continues to invest in its facilities and services, supporting high-quality care for the communities it serves.

This role offers the opportunity to work within our integrated care model, contributing to high-quality services that help people remain independent in their own homes and communities.

We are committed to investing in our workforce and creating an environment where colleagues can learn, contribute and develop. Our new Urgent Emergency Care Centre, opened in March 2023, demonstrates our ongoing investment in facilities and services.

As an employee, you’ll benefit from an attractive salary and comprehensive benefits package (detailed in Employer Description above), plus access to NHS pension arrangements and staff accommodation where available.

Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant, currently holding the Bronze Award, underlining our commitment to supporting the Armed Forces Community.

Job overview

The post-holder will be responsible for facilitating the Trusts participation in the CMP (Case Mix Programme) as carried out by ICNARC (Intensive Care National Audit and Research Centre) as well as assisting in all aspects of Theatres, Anaesthetics, Critical Care (TACC) reporting and information within the Trust.

The priorities of the post-holder will be the collection and validation of all patient related data within the critical care setting with a focus on data quality and timeliness. As such, the post-holder will also require a proactive and dynamic approach to data analysis ensuring that key quality indicators on the critical care unit are recognised and where a shortfall of these standards is detected, this is reported to the TACC Services Information Product Specialist Team Leader

Main duties of the job

The post-holder will be responsible for facilitating the Trusts participation in the CMP (Case Mix Programme) as carried out by ICNARC (Intensive Care National Audit and Research Centre) as well as assisting in all aspects of Theatres, Anaesthetics, Critical Care (TACC) reporting and information within the Trust.

The priorities of the post-holder will be the collection and validation of all patient related data within the critical care setting with a focus on data quality and timeliness. As such, the post-holder will also require a proactive and dynamic approach to data analysis ensuring that key quality indicators on the critical care unit are recognised and where a shortfall of these standards is detected, this is reported to the TACC Services Information Product Specialist Team Leader

Working for our organisation

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

Detailed job description and main responsibilities

• Facilitate the accurate and timely data collection of all Critical Care related information
• Facilitate the Trusts participation in the CMP (Case Mix Programme) as carried out by ICNARC (Intensive Care National Audit and Research Centre)
• Promote the importance of audit and accurate data collection to the multi-disciplinary team
• Respond to any internal requests for information from the multi-disciplinary team and assist with the production of performance monitoring dashboards
• Act as a link between the Ward Clerk team and ward management/nursing to ensure effective communications of issues and discrepancies
• Support in the participation of the ICCQIP-BSI national surveillance programme (Infection in Critical Care Quality Improvement Programme – Blood Stream Infection) alongside the clinical team

Person specification

Qualifications

• GCSE English Language and Maths Grade C or above essential
• NVQ 3 Business Administration or equivalent
• Proficient in use of Microsoft Office applications

Knowledge and Experience

• Significant experience in an admin and clerical role, with a significant amount of experience in a data quality or equivalent role.
• Collation and evaluation of information, using a clinical information system for both data input and reporting
• Experience in a critical care setting
• Basic understanding of some medical terminology

Skills and Aptitudes

• A solid grasp of using clinical information system
• Ability to input and retrieve data accurately.
• Demonstrates high level of accuracy, attention to detail and an understand of the importance of high quality data
• Ability to work as an effective team member
• Good communication and interpersonal skills
• Abilities to provide high level of customer service and promote a positive image of the Trust Ability to prioritise work and meet tight deadlines
• Creating and presenting reports

Please note your application will be transferred from the NHS Jobs system to the internal Walsall Healthcare Trac System. All correspondence will be sent via Trac.

Sponsorship and Visas

We welcome applications from all candidates with the right to work in the UK, including those on Health and Care Visas, Graduate Visas, or other valid permissions. All candidates will be considered on equal terms.

This Trust currently recruits successfully from the domestic labour market and has a sufficient pool of suitably qualified candidates for Band 3 roles. Visa sponsorship is therefore not available for this role currently.Candidates who already hold the right to work in the UK, including those on an existing Health and Care Visa, Graduate Visa, or any other valid permission are welcome to apply and will be considered on equal terms. This position is reviewed regularly in line with Home Office guidance. Right to work will be verified at each stage of the recruitment and monitored throughout employment. All candidates who are offered a position will be required to provide evidence of their right to work in the UK as part of the pre-employment checks process. Where a candidates' right to work is derived from another person’s immigration permission, the Trust will discuss the implications of this with the candidate before a permanent post is confirmed, to ensure that both parties understand the terms on which employment can be sustained.

Recruitment and Selection Approach

In line with best practice and regulatory guidance, our selection process is fair, consistent and based on your ability to perform the role, contribute to the organisation and your potential for development.

What to expect:

• Application screening: Your application will be reviewed against the person specification
• Interview: Typically, a panel interview with competency-based and values-based questions
• Assessment: Role-dependent assessments may include practical tasks or presentations
• Timeline: We aim to complete the process within 47 days of the closing date. Recruitment Journey is attached to all live vacancies.

We are committed to making reasonable adjustments for disabled candidates at any stage. Please contact us to discuss your needs.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Please note this vacancy may close early due to high volume of applications

Name Zoe Coyne Job title TACC Information Product Specialist Team Leader Email address [e-mail] Telephone number 01922 721172