TA Visiting Officer

Wax Recruitment Ltd; Slough; Hybrid; GBP 26,000 - 37,000; Full time

Job summary

Slough Borough Council is seeking a Temporary Accommodation Visiting Officer to visit and assess emergency housing, ensuring safety and compliance with statutory standards.

You will engage with households sensitively, identify safeguarding concerns, and coordinate with providers to improve accommodation quality and reduce B&B use. You will travel across Slough, including out-of-area placements, with some days in the office and some days WFH.

Qualifications

• GCSEs (or equivalent) including English and Maths, or relevant experience.
• Training in safeguarding, fraud awareness, or health and safety.

Responsibilities

• Conduct regular visits to temporary accommodation, including bed and breakfast and nightly paid accommodation.
• Complete suitability assessments in line with legislation and council policy.
• Identify health and safety risks, overcrowding, disrepair, or poor management and raise concerns.
• Ensure accommodation meets required standards and take action where it does.
• Engage sensitively with households in temporary accommodation.
• Demonstrate understanding of the impact of temporary accommodation on wellbeing, mental health, family life, and children’s education.
• Identify safeguarding concerns and make appropriate referrals.
• Verify occupancy and household composition during visits.
• Prevent, identify, and report potential housing-related fraud.
• Work with internal teams to protect public funds.
• Maintain accurate records and reports.
• Work collaboratively with internal teams and accommodation providers.
• Contribute to service improvement and reduction of bed and breakfast use.

Skills

Strong communication

Assessment skills

Independent worker

Time management

Education

GCSEs English & Maths

Job description

Location: 25 Windsor Road, Slough, Berkshire, SL1 2EJ, Slough Borough Council

Salary: £22.98 per hour

DBS Required

2 days visits, 1 day in office and 2 days WFH

Job Description

Role Purpose

The Temporary Accommodation Visiting Officer will ensure that households placed in temporary accommodation (TA) by Slough Borough Council are living in accommodation that is safe, suitable, and meets statutory standards. The role includes carrying out regular visits and suitability assessments, preventing and detecting fraud, and working with households and providers to improve accommodation standards. The post-holder must understand the impact of living in temporary accommodation, including bed and breakfast accommodation, on individuals and families.

Key Responsibilities

Suitability and Property Assessments

• Conduct regular visits to temporary accommodation, including bed and breakfast and nightly paid accommodation.
• Complete suitability assessments in line with legislation and council policy.
• Identify health and safety risks, overcrowding, disrepair, or poor management and raise concerns.
• Ensure accommodation meets required standards and take action where it does not.

Resident Engagement and Support

• Engage sensitively with households in temporary accommodation.
• Demonstrate understanding of the impact of temporary accommodation on wellbeing, mental health, family life, and children’s education.
• Identify safeguarding concerns and make appropriate referrals.

Fraud Prevention and Detection

• Verify occupancy and household composition during visits.
• Prevent, identify, and report potential housing-related fraud.
• Work with internal teams to protect public funds.

Monitoring and Partnership Working

• Maintain accurate records and reports.
• Work collaboratively with internal teams and accommodation providers.
• Contribute to service improvement and reduction of bed and breakfast use.

Person Specification

Qualifications

• GCSEs (or equivalent) including English and Maths, or relevant experience.
• Training in safeguarding, fraud awareness, or health and safety.

Knowledge

• Knowledge of homelessness legislation – Housing Act 1996, Homelessness Reduction Act, and temporary accommodation suitability.
• Knowledge of Welfare Benefits.
• Understanding of the impact of living in temporary accommodation, including bed and breakfast.
• Awareness of housing standards, safeguarding, and fraud prevention.
• Local authority housing functions.

Experience

• Experience working in housing, homelessness, or a related field.
• Experience visiting properties and service users.
• Experience dealing with vulnerable people.
• Good written and communication skills.

Skills and Attributes

• Strong communication and assessment skills.
• Ability to work independently and manage workload.
• High levels of professionalism, integrity, and empathy.

Additional Requirements

• Full, clean UK driving licence.
• Access to a suitably insured vehicle to undertake visits, including out-of-borough placements.
• Ability to travel independently across Slough and surrounding areas.

Essential Experience

• Experience working in housing, homelessness, or a related field.
• Experience visiting properties and service users.
• Experience dealing with vulnerable people.
• Good written and communication skills.

Desirable Experience

• Local authority experience.
• Experience of suitability assessments or fraud investigation.

Essential Skills and Attributes

• Strong communication and assessment skills.
• Ability to work independently and manage workload.
• High levels of professionalism, integrity, and empathy.

Essential Additional Requirements

• Full, clean UK driving licence.
• Access to a suitably insured vehicle to undertake visits, including out-of-borough placements.
• Ability to travel independently across Slough and surrounding areas.