T&C Supervisor Support

Spicerhaart Group Ltd.; United Kingdom; Hybrid; GBP 36,000 - 45,000; Full time

Job summary

An established industry player is seeking a Regional Quality Manager to enhance compliance and customer outcomes across various regions. This role offers a unique opportunity to lead internal audits, oversee sales quality, and provide essential support and coaching to ensure regulatory standards are met. With a competitive salary and additional perks like a car allowance, this position is ideal for those looking to make a significant impact in the property services sector. Join a company that values diversity and offers career progression opportunities in a supportive environment.

Benefits

Basic Salary of £36,500

10% achievable bonus

£400 Monthly Car Allowance

Career progression opportunities

Home based role

Qualifications

• Full CeMap qualification or equivalent is essential.
• Previous supervisory and sales experience required.

Responsibilities

• Deliver internal audit programs for regulatory compliance.
• Conduct annual competency assessments and provide coaching.

Skills

Full CeMap qualification

Supervisory experience

Sales experience

Fraud investigation

Communication skills

Organisational skills

Attention to detail

IT literacy

Tools

Excel

Word

Bespoke FS systems

Job description

Overview

Join the U.K’s largest independent property services group as a Regional Quality Manager, where no two days are the same!

Benefits of being a Regional Quality Manager / T&C Supervisor Support

• Basic Salary of £36,500 Per year
• Additional 10% bonus is achievable
• £400 Monthly Car Allowance
• Career progression opportunities
• Home based role (working in a face-to-face setting as and when required)

What is the purpose of the role?

The job holder is responsible for providing efficient, comprehensive compliance support to various regions within Just Mortgages. The job provides support for the business through delivery of key compliance activities to mitigate risks to our business, ensure excellent customer outcomes and meet our regulatory and Network requirements.

The main responsibilities of a Regional Quality Manager

• Responsible for the delivery of a prescribed internal audit programme within Just Mortgages to ensure regulatory compliance and excellent customer outcomes
• Ad hoc auditing for specific risk areas, when required
• Responsible for annual competency assessments, to ensure Openwork and Just Mortgages standards are being met
• To have oversight of sales quality within the area and provide on-going support and coaching in relation to sales quality to ensure minimum standards are met
• Regular attendance at team meetings to provide updates and training on compliance issues
• Provide regular reports and management information to senior management
• Responsible for production of monthly KPIs to highlight any areas of regulatory risk within the team
• Provide cover for supervisors within the team in case of holidays or illness
• Provide proactive compliance support and coaching as necessary within the team

Essential skills and competencies of a Regional Quality Manager

• Full CeMap qualification, or equivalent
• Previous supervisory / management experience essential
• Previous sales experience essential
• Previous experience of fraud investigation desirable
• Excellent communication skills
• Excellent organisational skills and attention to detail
• IT literate – Excel, Word, and bespoke FS systems

The Finer Details

To be eligible to proceed in our recruitment process, you will need:

• Full UK Driving Licence
• Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006)
• We will need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate

We will also need

• Proof of Address
• National Insurance
• Drivers Licence Check

Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people, and what is more, we love the differences that make each person who they are. We support you and encourage those differences to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability – regardless of how small or large your requirement may be.