SystmOne Support Officer

Mid Yorkshire Teaching NHS Trust; Castleford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A public health organization in Castleford is seeking a SystmOne Support Officer to enhance digital systems. The ideal candidate will have a degree-level education, significant SystmOne experience, and strong communication skills. The role includes managing change requests, providing training, and ensuring data integrity. This position offers excellent NHS benefits, including a generous holiday allowance and employee health services.

Benefits

Access to the NHS pension plan

Generous holiday allowance

Exceptional employee health and wellbeing services

Flexible working options

Qualifications

• Significant experience of the use and configuration of Clinical Systems, in particular SystmOne.
• Demonstrable experience of providing training, advice and support to end users.
• Experience of working both independently and in a team-orientated collaborative environment.

Responsibilities

• Manage incoming SystmOne change requests.
• Support the development of the division's clinical systems.
• Provide training to staff on the use of digital systems.

Skills

Highly computer literate

Excellent Microsoft Office skills

Troubleshooting

Excellent organisational skills

Excellent written and communication skills

Education

Educated to degree level or equivalent experience

Tools

SystmOne

Job description

For further information about the role and to discuss working with the Adult Community Services Business and Performance Team, please contact Claire Strawbridge, Business and Performance Manager via email: [e-mail]

About The Role

Do you have specialist knowledge of SystmOne (and other related systems) maintenance, design, development and delivery? Are you looking for a new challenge, playing a pivotal role in the development of SystmOne functionality and optimising its use for the benefit of Adult Community Services?

The role of SystmOne Support Officer is an exciting opportunity to play a key role in the improvement of our digital systems to ensure that our services can record high-quality data with ease, giving the division greater opportunities for data-driven service improvement.

The role will provide essential support to the division's SystmOne Change Control Process, ensuring colleagues within the division and wider Trust, including peers within the Corporate Digital Systems Team, understand system changes and that clinicians have the necessary knowledge and skill to embed change within their own practice.

Main duties

• Management of incoming SystmOne change requests, resolving and escalating as appropriate.
• Leading and supporting the development of the division's clinical systems that include, but may not be limited, to SystmOne.
• Assess training requirements for system changes, including the preparation and management of support documentation.
• Provide specialist support and advice on change project specification, requirements, implementation and roll out across the division.
• Responsibility for data integrity, ensuring that digital systems operate smoothly and efficiently.
• Identification and resolution of technical problems and faults.
• Investigate potential solutions to system problems, making recommendations for consideration across the division.
• Test all proposed system changes in a test environment to ensure they will be successful prior to release in a live environment.
• Provide regular update reports to the SystmOne Improvement Group to support the planning of digital workstreams and projects that are part of the division's digital portfolio.
• Provide training to staff on the use of digital systems, both on and off site.

Qualifications

Essential person specification requirements

• Educated to degree level or equivalent experience.

Experience

• Significant experience of the use and configuration of Clinical Systems, in particular SystmOne, within specialist Service Areas.
• Demonstrable experience of providing training, advice and support to end users, analysing problems and providing solutions in Clinical Systems.
• Experience of working both independently and in a team-orientated collaborative environment.

Knowledge/Awareness

• Highly computer literate.
• Excellent Microsoft Office skills.
• Ability to work with sensitive information in line with the Data Protection Act and Caldicott principles and approach issues diplomatically.
• Ability to work autonomously and use initiative and judgement in decision making.
• Knowledge of Information Standard Notices, NHS Performance Indicators and NHS Datasets.

Skills And Abilities

• High levels of concentration where work patterns can be unpredictable.
• Ability to learn and develop skills further.
• Troubleshooting.
• Ability to prioritise workload.
• Excellent organisational and interpersonal skills including customer service experience.
• Excellent written and communication skills.
• Ability to liaise with technical and non-technical staff.
• Ability to pay attention to detail.

Personal Attributes

• Maturity, enthusiasm and a strong desire to provide a continually improving service.
• Maintain confidentiality.
• Resourceful and flexible.
• Excellent time management skills, able to work accurately under pressure to meet deadlines.
• Ability to maintain and enhance own skills and knowledge through research.
• Ability to work on own initiative.
• Self-motivated and the ability to motivate others.
• Adaptable to change.
• Honesty and integrity.
• Ability to multi-task effectively.
• Flexibility in your working pattern to support out of normal hours activities as and when required (e.g. Digital system upgrade / changes).

Be part of MY team

We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff work in patients’ homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work.

We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust.

If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.

Application Guidance

We understand that more applicants are using AI technology to help with their applications. While these tools can be useful, they cannot fully capture your skills, knowledge, and experience. It’s important that you personalise your application. Relying solely on AI is not recommended, as it may reduce your chances of success. Our screening process is thorough, so if you have used AI, please make sure to disclose this on your application form.

Our Benefits

• Access to the NHS pension plan
• Generous holiday allowance of 27 days plus bank holidays, increasing with 5 and 10 years of service
• Exceptional employee health and wellbeing services
• Extensive benefits and support, including:
• Onsite nurseries and childcare salary sacrifice scheme
• Cycle to work scheme
• Home electronics scheme
• Car lease salary sacrifice scheme
• Working carers support and advice, carers network and carers passport
• Flexible working options and family and carer-friendly policies
• Established staff networks, including LGBTQ+ and Race Equality
• Career progression, training and support

Skilled worker sponsorship

You can find out more about skilled worker and health and care visas on our website.