Systems Trainer. Job in Leicester Education & Training Jobs

HL Partnership; East Midlands; Remote; GBP 27,000 - 30,000; Full time

Job summary

Une entreprise innovante dans le secteur des prêts hypothécaires recherche un Systems Trainer pour former ses partenaires sur un nouveau système CRM. Le candidat idéal doit posséder une solide expérience en service client, des compétences en communication et une bonne organisation, tout en étant capable de travailler de manière autonome. Ce rôle offre un salaire compétitif et des bénéfices tels qu'une pension d'entreprise et un programme de bien-être.

Benefits

Company pension

Health & wellbeing programme

Sick pay

Options to buy/sell holiday

Qualifications

• Expérience réussie en service client ou en développement commercial.
• Bonne connaissance des systèmes CRM, avec expérience de déploiement de technologie souhaitée.
• Compétences exceptionnelles d'écoute et de communication.

Responsibilities

• Conduire des sessions de formation à distance pour les conseillers.
• Communiquer clairement sur les progrès en formation.
• Gérer plusieurs charges de travail à travers différentes canaux.

Skills

Customer service

Business development

CRM systems

Communication skills

Organisation

Multitasking

Relationship development

Team player

Job description

Systems Trainer

Working from home with occasional travel

Full-time

£27 30k per annum

We are a technology-focused Mortgage Network, offering support services to mortgage and protection advisers. Our goal is to continue to be the best home for mortgage advisers, protection specialists, equity release experts and general insurance professionals, whatever their size or location, using market-leading technology.

The Role

Following the release of our own in-house CRM system, this role is pivotal in enabling the smooth transition for its network members from the current system. The role will involve conducting regular training sessions with network members, usually on a remote basis to ensure they are equipped to transition to the new CRM. As our market-leading development continues, the role will help to provide a smooth, uninterrupted journey for our clients.

Key Tasks:

• Conduct regular remote training sessions to small groups of advisers.
• Proactive approach to independent ongoing learning to become an expert in the technology and its capabilities.
• Communicate clearly with the wider business on training progress, including sharing constructive feedback as received.
• Maintain accurate records on CRM.
• Manage multiple workloads across inboxes, phone contact and Teams meetings.
• CPD training completed as required per quarter.
• Tailor training to the needs of the group, to ensure best possible transition success rate.

The ideal candidate should have the following experience/skills:

• Success in customer service or business development role.
• Good working knowledge of CRM systems, with previous experience of deploying technology (preferred).
• Outstanding listening and communication skills.
• Highly organised and ability to multitask.
• Strong relationship development skills.
• Experience within financial services is preferred.
• Good team player with ability to work under own initiative.

Benefits:

• Company pension
• Health & wellbeing programme
• Sick pay
• Options to buy/sell holiday

We are a non-sponsoring organisation, you will need to have the right to work in the UK.