Systems Technician

CH01 CHE Fresenius Medical Care (Schweiz) AG; Sutton-in-Ashfield; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading provider of dialysis services is seeking a Systems Technician to join their Technical Operations Team. This full-time role involves supporting medical equipment across the Northwest and surrounding regions, ensuring high-quality service and customer satisfaction. The ideal candidate will be self-motivated, customer-focused, and have a background in medical devices. The position offers a competitive benefits package, including a company car and bonus scheme.

Benefits

Company Car

Bonus scheme based on KPIs

Company Pension Scheme

Life Assurance

33 Days Holiday

Training and Development

Health Shield

Health and wellbeing hub access

Qualifications

• Experience in a medical devices environment preferred.
• Capable of building strong relationships with colleagues and customers.

Responsibilities

• Ensure reactive customer support and installation requirements are met.
• Maximize machine uptime through high-quality service work.
• Complete service reports accurately and timely.

Skills

Customer Focus

Self-motivated

Quality-oriented

Education

HNC in Electrical and Electronic Engineering

Job description

time left to apply End Date: December 31, 2025 (30+ days left to apply)

job requisition id R0179990

Are you an accurate and quality-oriented technician seeking a role within an organization where your work will truly make a difference?

We are looking for a self-motivated Systems Technician educated to HNC level or equivalent in electrical and electronic engineering. The role involves working as part of our Technical Operations Team to cover the Northwest, North Wales, Cheshire, and Merseyside regions, with occasional support across other UK areas.

We require someone used to a fast-paced environment, customer-focused, and capable of building strong relationships with internal colleagues and customers. Ideally, you will have experience in a medical devices environment or in servicing medical equipment, with a natural emphasis on continual improvement.

This is a field-based role requiring regular travel within the Northwest, North Wales, Cheshire, and Merseyside regions, and occasionally supporting other UK areas. A UK driving license is essential.

This is a full-time position of 37.5 hours per week, with a 24/7 on-call rota.

What does the role involve?

• Ensure all reactive customer support, installation, and evaluation requirements are completed in line with FME policies and procedures.
• Maximize machine uptime by performing high-quality standard and reactive service work within contracted timescales.
• Observe and apply all FME ‘Lean Service’ initiatives, processes, and tools as directed.
• Complete TAM documentation and ensure all service reports are accurate and timely.
• Assist in implementing technical upgrades and modifications of equipment.
• Oversee and participate in the acceptance and commissioning of new business awards.
• Be part of the 24/7 on-call rota.

What can we offer you?

At Fresenius Medical Care, we value our people and offer industry-leading rewards and progression opportunities.

Our benefits include:

• Company Car
• Bonus scheme based on KPIs and yearly objectives
• Company Pension Scheme
• Life Assurance
• 33 Days Holiday including Bank Holidays, increasing with service
• Training and Development
• Health Shield – company-paid health cash plan
• bhsf RISE – health and wellbeing hub with 24/7 access to GPs and counselors

Who is Fresenius Medical Care?

We are the leading provider of dialysis services to the NHS, operating 52 partnership dialysis units that serve over 3,800 NHS patients in the UK. Globally, we treat over 344,000 patients across 4,000+ clinics.

We also operate 44 production sites worldwide, manufacturing dialysis machines, dialysers, and disposables. Half of all dialysis machines globally are produced by Fresenius Medical Care, making us the 3rd largest medical devices company worldwide.

Systems Technician roles are subject to a Basic DBS Disclosure.

Fresenius Medical Care is an equal opportunities employer.

About Us

Our Work Experience reflects our culture, values, sustainability efforts, recognition programs, and most importantly, our people—self-disciplined, hardworking, curious, trustworthy, humble, and truthful. Our team makes choices that benefit the collective, collaborates to make a difference, and has earned us the #1 Top Workplace in the area.

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