Systems Support Technician

Logistex; England; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in automated solutions is looking for a Junior Systems Support Technician, referred to internally as a Trainee Systems Hotline Engineer. This role will involve providing 24/7 technical support for warehouse management systems, responding to customer inquiries, and contributing to the knowledge base. Ideal candidates should be enthusiastic about technology, possess problem-solving skills, and be comfortable with shift work including weekends.

Benefits

Performance bonus

Cycle to work scheme

Private medical insurance

Option to buy additional leave

Shift work

Qualifications

• Eager to develop technical skills in a high-demand industry.
• Comfortable working in a shift-based environment, including weekends and nights.
• Strong problem-solving abilities and attention to detail.

Responsibilities

• Provide 24/7 technical assistance and resolve issues related to Warehouse Management and Material Flow Systems.
• Assist customers in troubleshooting and logging issues into the support ticketing system.
• Collaborate with the support team to write and update technical knowledge base articles.
• Help manage escalations and support customer service through the account management team.

Skills

Problem-solving abilities

Attention to detail

Eagerness to develop technical skills

Job description

Are you a tech enthusiast looking to start your career in systems support?

Are you looking to take your career in technology to the next level?

We are currently recruiting for a Junior Systems Support Technician. Within our organization, we refer to this role as Trainee Systems Hotline Engineer.

What will you be doing?

In this role, you’ll be at the forefront of ensuring seamless operations for automated material handling systems in production environments, offering vital support through our 24/7 hotline service. You are critical to how smoothly businesses operate.

What is in it for you?

• Shift work - providing a good work-life balance
• Become a member of an employee-owned trust
• Performance bonus
• Cycle to work scheme
• Option to buy additional leave
• Private medical insurance

What will you be doing?

• Provide 24/7 technical assistance and resolve issues related to Warehouse Management and Material Flow Systems
• Assist customers in troubleshooting and logging issues into the support ticketing system
• Collaborate with the support team to write and update technical knowledge base articles
• Help manage escalations and support customer service through the account management team

What are we looking for?

• Eager to develop technical skills in a high-demand industry
• Comfortable working in a shift-based environment, including weekends and nights
• Strong problem-solving abilities and attention to detail

Apply today! We will be in touch for a chat.