Systems Support Officer

Networking Women in the Fire Service; England; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a forward-thinking organization as a Systems Support Officer, where you will be instrumental in enhancing service delivery and IT infrastructure at Lincolnshire Fire and Rescue. This role involves leading initiatives for organizational improvement, collaborating with internal and external partners, and fostering positive relationships across teams. You will have the opportunity to innovate processes and support the development of industry-specific technology. If you're passionate about making a difference in public service through effective IT management, this is the perfect role for you.

Qualifications

• Experience in IT infrastructure management and service delivery.
• Strong stakeholder engagement and project coordination skills.

Responsibilities

• Lead service support management and ensure quality standards.
• Evaluate processes for improvement and innovation.

Skills

IT Infrastructure Management

Project Coordination

Stakeholder Engagement

Process Improvement

Team Leadership

Education

Relevant IT Qualification

Degree in Computer Science or related field

Tools

Service Support Management Tools

Project Management Software

Job description

About you:

As a Systems Support Officer at Lincolnshire Fire and Rescue, you will play a pivotal role in delivering against our Service Support Strategy. You will be responsible for leading activities which contribute to organisational and service specific improvement through support of projects and work programs, supporting internal staff and coordinating external contractors.

Key Responsibilities:

1. Providing an integrated approach to Service Support management, quality standards and service delivery.
2. Liaise with internal and external partners to ensure an effective IT infrastructure for mobilising resources and management functions are maintained.
3. Leading, advising and guiding partner teams and/or working within your own area of responsibility.
4. Support the development of and embedding new ways of thinking and working.
5. Developing and maintaining strong, positive working relationships with commissioners, their teams/partners and across service areas as appropriate.
6. Continuously evaluate processes looking for improvement and innovation within your area of responsibility.
7. Continuously look for synergies and efficiency savings across your area of responsibility.
8. Support the maintenance and development of industry specific systems and technology.