Systems Support Officer

Bolton Council; Bolton; On-site; GBP 28,000 - 35,000; Full time

Job summary

Bolton Council recherche un Systems Support Officer enthousiaste pour rejoindre leur équipe systèmes et aider au soutien des utilisateurs des systèmes d'information essentiels pour les services aux enfants et aux adultes. Le rôle implique la formation et le soutien aux utilisateurs, ainsi que la collaboration avec des partenaires internes et externes pour optimiser le service.

Benefits

Congés annuels généreux

Options de travail flexible

Accès à une caisse de pension

Services de soutien à la santé et au bien-être des employés

Qualifications

• Compréhension démontrable de la gestion de l'information requise.
• Approche positive et enthousiaste envers le travail.
• Capacité à travailler à travers plusieurs systèmes.

Responsibilities

• Fournir un soutien sur site pour les systèmes d'information clés.
• Former et conseiller les managers et le personnel sur l'utilisation des systèmes.
• Collaborer avec les fournisseurs de logiciels tiers et les partenaires externes.

Skills

Management de l'information

Compétences en communication

Attention aux détails

Résolution de problèmes

Adaptabilité aux nouveaux systèmes

Job description

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The Role

The systems team requires an enthusiastic individual who can work as part of a team, supporting users of key Information Systems in Children's and Adults Services. The position will sit within the systems team but will work closely with the wider organisation and external partners to provide on-site resolution and helpdesk support.

This post will play a vital role in our continual development of information systems. You’ll join the team at an exciting time when the service is seeking to develop its existing systems as we look to better meet the needs of the department.

As a Systems Support Officer, you will provide on-site resolution, liaise with ICT, 3rd party software suppliers, and educational providers, and ensure advice, training, and support are provided effectively and efficiently.

About You

We are looking for a passionate, enthusiastic person with a demonstrable understanding of information management, a positive “can do” approach to your work, and excellent all-round IT and communication skills. You will need great attention to detail and the ability to problem-solve in a systems environment to support, train, and advise managers and staff in the development and use of our information systems.

The successful candidate will have the ability to work across multiple systems and be able to learn and adapt to new systems quickly.

Through your application and interview, we encourage you to provide brief examples of the experience you will bring to the role.

About Us

This is your opportunity to join us at an exciting time as we have strong ambitions for the borough.

Bolton is a great place to work. We are a welcoming organisation that wants to contribute to a place where people feel active, connected, and prosperous. We are passionate about improving the outcomes and experiences of Bolton people. We want Bolton to be a vibrant place built on strong cohesive communities, successful businesses, and healthy, engaged residents.

As an employer, we want to thank our employees for their hard work and commitment by giving them access to a range of exclusive rewards and benefits, including discounts, exclusive gym membership prices, and salary sacrifice schemes. In addition, we offer a generous annual leave allowance, flexible work opportunities, access to a Pension Scheme, and a range of employee wellbeing and support services.

Our Values are really important to us. Read all about them below, along with our staff benefits, the job description/person specification for the role, the legal information, and our Top Tips.

Within Greater Manchester, local authorities have committed to improving employment opportunities for people with disabilities, care leavers, carers, and ex-military personnel. Please see greater.jobs for further information before you apply.

This post is a designated customer-facing role under the fluency duty and requires a specified level of spoken English as per the person specification.

This organisation has signed up to the Greater Manchester Continuous Service Commitment, recognizing your continuous or ‘unbroken’ service in any Greater Manchester local authority or NHS organisation that has signed the commitment, including Transport for Greater Manchester, Greater Manchester Fire and Rescue Service, or Greater Manchester Combined Authority, providing access to our service-related benefits. Please see the home page of greater.jobs for more information.

For more information about working for Bolton Council, please see greater.jobs; for advice and support with your application, contact [emailprotected]