Systems Support Engineer (Secured Services)

Boxxe Group; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking dedicated systems engineers to provide exceptional support to managed service customers. In this role, you will be responsible for administering and maintaining diverse computer networks and systems, ensuring optimal performance and availability. You will troubleshoot issues, perform data backups, and contribute to disaster recovery plans. This innovative firm values sustainability and inclusivity, offering a collaborative environment where your technical expertise will thrive. If you're passionate about technology and eager to make a difference, this opportunity is perfect for you.

Qualifications

• Experience in installing, configuring, and troubleshooting Windows and Linux environments.
• Ability to create high-quality support documentation.

Responsibilities

• Administer and maintain computer networks and systems across diverse environments.
• Monitor system performance and implement changes for optimal efficiency.

Skills

Windows Administration

Linux Administration

Troubleshooting

Networking

Documentation

Tools

VMware

Hyper-V

Logic Monitor

SolarWinds

PRTG

Job description

For us, tech has never been about just hardware or software. It's about people. It's our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference.

At boxxe, we understand, we collaborate, we simplify, we care and we deliver; together we are making tech human.

Your Mission

Our systems engineers deliver comprehensive support to our managed service customers, combining broad technical expertise with exceptional customer service and specialised skills. They proactively manage and monitor all installed systems and infrastructure, ensuring optimal availability. Responsibilities include installing, configuring, testing, and maintaining operating systems, software, and management tools. Additionally, they assist less experienced engineers by sharing knowledge to resolve complex issues and contribute to the successful implementation of new projects.
What you'll be doing

1. Administer and maintain computer networks, systems software, applications, hardware, and configurations across diverse customer environments.
2. Monitor, maintain, and patch systems.
3. Perform data backups and disaster recovery operations when needed.
4. Troubleshoot and resolve hardware, software, network, and system issues.
5. Proactively monitor system performance and implement necessary changes for optimal efficiency.
6. Maintain security, backups, resilience, and disaster recovery plans.
7. Write and update user guides and knowledge articles to streamline tasks.
8. Liaise with vendors and technical teams for issue resolution.
9. Participate in the on-call rota for out-of-hours support (1 in 5 evenings & weekends).

What experience we think you'll need

1. Experience installing, configuring, and troubleshooting Windows and Linux environments.
2. Experience with virtualisation (e.g., VMware, Hyper-V).
3. Familiarity with monitoring systems (e.g., Logic Monitor, SolarWinds, PRTG).
4. Familiarity with networking.
5. Experience with hardware solutions (e.g., Compute, Storage, LAN, WLAN, EUC).
6. Experience creating high-quality support documentation.

At boxxe we believe that business should be about more than just profits. Sustainability is a core value. We are committed to reducing our environmental impact, encouraging inclusive working environments, and trading ethically. Everyone at boxxe is responsible for considering the impact of their actions on the environment and for reducing our carbon footprint through embracing Work from Anywhere (in the UK) principles, minimising travel by using virtual technology and adopting sustainable practices. boxxe embraces diversity. As an equal opportunity employer, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. boxxe does not discriminate based on race, religion, colour, national origin, sexual orientation, gender identity, age, marital status, veteran status, or disability status. All our employment is based on qualification, excellence, and business need.