Systems Support Engineer

ZipRecruiter; Northampton; On-site; GBP 30,000 - 35,000; Full time

Job summary

A dynamic organization in Northampton seeks a proactive Systems Support Engineer to provide first and second line support for a range of IT systems. The ideal candidate will have extensive experience with Microsoft 365, CRM platforms, and troubleshooting skills. You will play a key role in maintaining IT systems and ensuring smooth user operations.

Qualifications

• Proven experience supporting Microsoft 365, including Office 365, Azure AD, and Exchange.
• Solid understanding of cloud services and Active Directory integration.
• Experience with CRM systems, preferably Zoho CRM.

Responsibilities

• Provide 1st/2nd line support across a range of IT systems and users.
• Maintain and support Microsoft 365 and troubleshoot related issues.
• Assist with systems upgrades, migrations, and documentation.

Skills

Microsoft 365

CRM systems

Problem-solving

Communication skills

Job description

Job Description

Systems Support Engineer

Permanent - On-site - Northampton - Up to £30k per annum + Bonus

Are you a tech-savvy Systems Support Engineer with a strong background in Microsoft 365, Exchange, and CRM platforms? We're working with a dynamic and growing organisation that is seeking a proactive and reliable Systems Support Engineer to join their team.

Key Responsibilities:

• Provide 1st/2nd line support across a range of IT systems and users.

• Maintain and support Microsoft 365 (including Office 365, Azure AD, and Exchange Online).

• Troubleshoot issues related to cloud and on-premise infrastructure.

• Support users with CRM platforms - preferably Zoho, but experience with other CRM systems will also be considered.

• Assist with systems upgrades, migrations, and documentation.

Key Skills & Experience Required:

• Proven experience supporting Microsoft 365, including Office 365, Azure AD, and Exchange.

• Solid understanding of cloud services and Active Directory integration.

• Experience supporting or administering CRM systems - Zoho CRM experience highly desirable, though others (eg, Salesforce, HubSpot, Dynamics) are welcome.

• Strong problem-solving skills and the ability to work both independently and collaboratively.

• Excellent communication skills with a user-focused approach.

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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