Systems & Support Engineer

Flippy; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the fintech sector is seeking an experienced Systems & Support Engineer to join their team in London. The role entails providing technology support and project-based engineering across various systems. The ideal candidate will have a strong technical background, preferably within capital markets, and possess exceptional problem-solving and communication skills. Employees can expect a competitive salary, comprehensive health benefits, and a supportive environment for personal and professional development.

Benefits

Company pension scheme

Comprehensive private healthcare scheme

Discretionary bonus

25 days holiday, increasing to 30 days

Extra day off for birthday

Qualifications

• 2-3 years experience as a Technical Support Engineer/Application Support Analyst.
• Hands-on experience administering Linux and Windows systems.
• Experience with task automation using Python, Bash, and PowerShell.

Responsibilities

• Provide senior technology support and project-based engineering work.
• Support desktops, servers, networking, public cloud, and applications.
• Fulfill responsibilities in a highly regulated fintech environment.

Skills

Problem-solving

Communication

Networking

Analytical skills

Initiative

Education

Degree or relevant industry qualification

Tools

Python

Bash

PowerShell

AWS

Kubernetes

SQL

Office365

Job description

*** This is an office based role, you must be able to commute to and work in the City of London as a norm***

About Us

Archax is an FCA-regulated exchange, broker and custodian for digital assets, targeted at professional and institutional clients. Our services cover all types of digital assets – from cryptocurrencies to NFTs to digital securities – as well as traditional financial instruments too. Our vision is to develop a truly digital capital markets ecosystem that bridges traditional and crypto markets, leveraging tokenisation and blockchain/DLT/Web3.0 technologies.

The Role

Archax has reached a growth point in its development and an opportunity has arisen for an experienced Systems & Support Engineer to join the team. They will bring some experience supporting a variety of systems and technologies preferably from a capital markets environment. The successful applicant will have worked in an environment where internal developers have built trading software.

They will provide a senior technology support function and ongoing project-based engineering work across the technology estate, including desktops, severs, networking, public cloud and applications, both off the shelf and bespoke.

Applicants will have a strong engineering background, be ambitious, bright, motivated and have substantial experience in a highly technical role. They will also be comfortable gaining and maintain professional qualifications.

Archax is a highly regulated fintech scale-up so experience of working in a rapidly evolving fluid company is vital. The successful applicant must have experience in a firm that has delivered product to external customers.

Knowledge and Experience Required:

• 2-3 years + experience as a hands-on Technical Support Engineer/Application Support Analyst
• Hands on experience administering Linux and Windows estates
• Excellent problem-solving and communication skills
• Networking knowledge
• Hands-on experience administering Office365 platform and applications
• Understanding and experience with the administration of SQL databases
• Experience with task automation, leveraging Python, Bash and/or PowerShell
• Experience with monitoring tools – PRTG, Grafana, OpenSearch, Prometheus.

Beneficial Experience:

• Hands-on experience with Amazon Web Services
• Hands-on experience with Kubernetes/containerised environments
• Experience with No-Code tools such as Retool or Appsmith
• Experience with SOC2/ISO 27001 Certifications.

Other required Skillsets/Traits:

• Experienced in taking ownership, responsibility and accountability of projects end to end.
• Excellent project management skills
• Strong written and verbal communication skills
• Strong analytical skills including problem solving and solution-orientated thinking
• Able to use initiative, work unsupervised and comfortable taking responsibility
• Energetic personality with the drive to effect change and develop relationships across all levels of the business
• Degree or relevant industry qualification

Benefits:

• Competitive salary
• Discretionary bonus
• Company pension scheme
• Comprehensive private healthcare scheme
• Death in service benefit
• 25 days holiday. Increasing by one day each year up to 30 days
• Extra day’s holiday for birthday
• Being part of an entrepreneurial, exciting, fast-growing, and future thinking company
• Opportunities to attend events representing Archax and its vision
• Encouragement and support in your personal career development and industry knowledge

Archax is an equal opportunities employer and places a high value on diversity and inclusion. We do not discriminate based on any attribute.

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