Systems & Performance Analyst

Riverside; City Of London; Hybrid; GBP 35,000; Full time

Job summary

A leading housing association in London seeks a Systems & Performance Analyst to manage systems supporting property services for over 22,000 homes. Candidates should display excellent communication skills and experience with task scheduling systems. The role offers competitive pay, 28 days holiday, and flexible working options, making it an appealing workplace for career development.

Benefits

Competitive pay & generous pension

28 days holidays plus bank holidays

Flexible working options

Investment in learning and personal development

A wide range of benefits

Qualifications

• Experience managing and supporting systems such as Oneserve/DRS.
• Experience in supporting Mobile Apps (Installation and Configuration).
• Experience mapping and updating business processes.

Responsibilities

• Manage repair and maintenance service for over 22,000 properties.
• Conduct compliance checks and oversee in-house teams and contractors.

Skills

Excellent communication skills

Experience with task/scheduling systems

Experience supporting mobile apps

Experience mapping business processes

Education

ITIL Foundation or equivalent

Job description

Overview

Job Title: Systems & Performance Analyst

Contract Type: Permanent

Salary: £34,238.41 Per annum

Working Hours: Full Time – 35 Hours

Working Pattern: Monday to Friday

Location: London / Hybrid

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Systems & Performance Analyst

The Property Services Directorate manages the repair and maintenance service and Property Management to over 22,000 properties across London, the Southeast and the Home Counties.

The directorate undertakes repairs, servicing, voids, Property Management, Environmental services, and planned maintenance work to our customers’ homes via our in-house team and a variety of contractors and service providers who are employed on our behalf. This includes repairs to general needs, leasehold, market rent and our specialist Care and Support schemes. Our work also includes statutory and regulatory compliance checks.

About you

We are looking for someone with:

• Excellent communication skills, both oral and written
• Experience managing and supporting systems such as Oneserve/DRS (or equivalent Task, Scheduling or Field Service Management Applications) following a best practice management framework ideally supported by a qualification (Such as ITIL Foundation)
• Experience in supporting Mobile Apps (Installation and Configuration)
• Experience mapping and updating business processes.

Why Riverside?

One Housing is part of Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.