Systems Operations Manager

Yoto; United Kingdom; On-site; GBP 55,000 - 65,000; Full time

Job summary

A leading interactive audio platform for kids is seeking a Systems Operations Manager to oversee critical applications and data flows. This role includes managing systems operations, leading improvement projects, and troubleshooting integration issues. The ideal candidate has solid experience in supply chain, ecommerce, and IT operations. The position offers a salary of £55,000 - £65,000 and hybrid working options.

Benefits

Hybrid working

Income protection

Private Medical Insurance

25 days holiday

Family-friendly leave

Volunteer days

Qualifications

• Proven experience in systems operations, balancing BAU and projects.
• Strong working knowledge of ERP systems (ideally NetSuite).
• Hands-on experience with ecommerce platforms such as Shopify and Amazon.

Responsibilities

• Manage systems operations for critical business systems including ERP and ecommerce platforms.
• Lead projects to improve scalability and reduce manual overhead.
• Document business needs and propose pragmatic, scalable solutions.

Skills

Systems operations experience

ERP systems knowledge

Ecommerce platforms experience

API integration knowledge

Leadership qualities

Tools

NetSuite

Shopify

Amazon

Celigo

Boomi

MuleSoft

Job description

Overview

We’re looking for a Systems Operations Manager to join our growing Systems Operations team. In this pivotal role, you will oversee Yoto’s critical applications and data flows, lead cross-functional projects, and champion knowledge sharing across the organisation. We’re seeking someone with proven experience in supply chain, ecommerce, and IT operations who is ready to shape how technology underpins and enables Yoto’s future growth.

About Yoto

Yoto is a screen-free interactive audio platform for kids. We make carefully connected audio players that kids control, with no microphones, cameras or ads. We have a catalogue of audio that inspires creative play and learning with 1,000+ titles in our card store from top creators, publishers and labels - think Disney, Marvel, Roald Dahl and Universal Music. We also create Yoto Originals like this one.

What you’ll be doing

• Manage systems operations for critical business systems including ERP (NetSuite), ecommerce platforms (Shopify, Amazon), and iPaaS solutions (e.g. Celigo, Boomi, MuleSoft).


• Responsible for the delivery of Systems Operations work, ensuring priorities are clear and outcomes are achieved on time.


• Lead projects to improve scalability and reduce manual overhead, including system implementations, integrations, and process redesigns.


• Act as the subject matter expert on systems operations in cross-functional projects spanning supply chain, ecommerce, finance, and customer experience.


• Troubleshoot complex system issues and integration failures, identifying root causes and liaising with vendors and internal teams for resolution.


• Document business needs and propose pragmatic, scalable solutions.


• Champion knowledge sharing by coaching and enabling the Systems Operations team, while empowering colleagues across the business to use systems effectively.


• Deliver regular training sessions for colleagues, increasing systems literacy across the organisation.


• Continuously review operational processes, identifying automation and optimisation opportunities.


• Build strong relationships with stakeholders and external partners to ensure smooth-running operations and timely delivery of projects.

What you’ll bring

• Proven experience in systems operations, administration, or IT operations with demonstrable experience balancing BAU and projects.


• Strong working knowledge of ERP systems (ideally NetSuite).


• Hands-on experience with ecommerce platforms such as Shopify and Amazon.


• Experience with iPaaS and workflow automation tools (e.g. Celigo, Boomi, MuleSoft, Tray.io).


• Proven ability to identify, diagnose, and resolve issues in API-based integrations.


• Commercial awareness from working in a fast-growing tech company, retailer, or supply chain environment.


• Ability to work cross-functionally with technical and non-technical stakeholders, translating requirements into delivery.


• Strong documentation skills, with a passion for reducing manual effort and improving scalability.


• Leadership qualities: able to manage and mentor team members, instilling a proactive and solution-focused culture.


• A passion for using technology to solve problems and enable growth.

Salary: £55,000 - £65,000 based on experience

What you can expect from Yoto

• Flexibility: Hybrid working - expectation of 1 day a week in our London office, but you are welcome to come in more. Take advantage of our ‘work from anywhere’ policy to work from a different location for up to 6 weeks every year. Summer Hours policy to use between June and August.


• Financial: Income protection, company sick pay, Life Assurance from day one, pension with employer contributions, and generous employee referral bonuses.


• Health & Wellness: Private Medical Insurance via Aviva, Wellbeing Allowance, 24/7 Employee Assistance Programme, Dental guidance, and Bike to work scheme.


• Time Off: 25 days holiday + bank holidays, birthday off, extra holiday for each year after 2 years up to 5 extra days, and up to 3 months unpaid sabbatical after 4 years.


• Helping Families: Family-friendly leave including enhanced maternity, paternity, adoption, fertility, pregnancy loss, and carers leave. Nursery savings scheme.


• People & Planet: Up to 2 volunteer days a year. Book allowance for professional development.


• Fun Perks: Your own Yoto player and starter pack, regular socials, and YotoFest.

Equity and Diversity

At Yoto, we love creating a world where childhood is rich with discovery and joy. We’re also passionate about building a workplace where everyone can thrive. We value flexibility and give our team the freedom to balance life and work. We’re committed to fostering a safe, diverse, and inclusive environment where all individuals feel valued and supported. Our Diversity, Equity and Inclusion group holds bi-monthly forums to elevate diverse voices and perspectives. We celebrate differences and share diverse audio content from a vibrant community of creators. We invite candidates from all walks of life to explore opportunities with us and join a company that champions flexibility, equity, and inclusion.

Please only apply or engage with Yoto jobs on our careers page. All correspondence from our Talent team will come through our application system.