Systems Officer

Bridgend-County-Borough-Council; Wales; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Bridgend County Borough Council is seeking an enthusiastic Systems Officer to support the administration and maintenance of the Council’s Financial and Revenue systems, aligning with corporate priorities and user needs.

The role involves implementing software upgrades, delivering end-user training, and managing batch processing. You will handle fault logging, data extracts, and routine admin tasks while contributing to system improvements across services.

Qualifications

• QCF (NVQ) Level 4 or equivalent in a related field or demonstrated competence.
• Excellent ICT skills and strong problem-solving abilities.
• Effective communication and interpersonal skills are essential.

Responsibilities

• Assisting with implementation, testing and rollout of new software and upgrades.
• Developing and delivering end-user training for financial systems.
• Control of batch processing and feeder system updates.
• Lead and assist with specific project work.
• Continuously review and improve systems to meet new initiatives and reporting needs.
• Respond to customer fault logging system (OTRS) and ensure timely resolution.
• Log and progress software faults with providers and inform users of progress.
• Undertake day-to-day system administration tasks including user access, data management and ad-hoc data extracts.

Skills

ICT skills

Communication

Interpersonal skills

Problem solving

Education

QCF/NVQ Level 4 or equivalent

Job description

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Contractual hours 37

Basis Full time

Job category/type Finance and Compliance

Date posted 29/10/2026

Job reference 19290

37 hours per week

We are seeking an enthusiastic Systems Officer to assist with the administration and maintenance of the Council’s Financial and Revenue systems in accordance with corporate needs and the system needs of individual system users

The role involves:

• Assisting with the implementation, testing and roll-out to system users of new software and upgrades to existing software.
• Developing and delivering end user training for all financial systems.
• Control of batch processing and feeder system updates.
• Leading and assisting with specific project work
• Assisting with the continuous review and improvement of systems to meet new initiatives and objectives including the cash receipting system and reporting software.
• Day-to-day responding to customer fault logging system (OTRS), ensuring all calls logged are resolved in an appropriate and timely manner.
• Logging and progressing software faults with the software provider as required and keep users informed of fault resolution progress.
• Undertaking all aspects of day-to-day and ad-hoc systems administration including creating/amending/disabling user access; data management including data archiving; and data extracts both routine and in response to ad-hoc requests.

QCF (NVQ) Level 4, or equivalent in a related field or able to demonstrate competence through experience is essential for this role. The successful candidate also needs to have excellent ICT skills, effective communication, and interpersonal skills with strong problem-solving skills along with the ability

Protecting children, young people or adults at risk is a core responsibility of all council employees.

A Basic criminal records check by the Disclosure & Barring Service (DBS) together with a Baseline Personnel Security Standard (BPSS) check is a requirement for this post

The council’s Hybrid Working Policy applies to this post. This provides a framework for establishing how you will undertake working hours between your home and the office.