Systems Manager-Events & Collections

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Systems Manager-Events & Collections, London

Client:

Southbank Centre

Location:

London, United Kingdom

Job Category:

Hospitality

EU work permit required:

Yes

Job Reference:

Job Views:

28

Posted:

18.04.2025

Expiry Date:

02.06.2025

Job Description:

We are currently looking for a dynamic and passionate Systems Manager-Events & Collections, to join our IT department on a full time permanent basis.

As part of our Digital Systems team, the Systems Manager - Events & Collections is responsible for managing and improving Southbank Centre’s Events Management Application, Digital Asset Management (DAM), and Collections Management System. This vital role ensures that these systems run efficiently, providing high-quality user support and delivering strategic improvements.

The successful candidate will play a key role in providing business analysis, solution design, overseeing software development projects, and managing system administration, while leading and developing an Application Support Analyst.

This role will work across a variety of responsibilities which include, but are not limited to:

• Acting as the subject matter expert for Events & Collections business systems.
• Managing system improvements to enhance business processes and data management.
• Building strong relationships with stakeholders and translating business needs into technical solutions.
• Overseeing system support and helpdesk operations, ensuring requests are resolved efficiently.
• Leading business analysis and project management for system enhancements.
• Developing system training programs and documentation.
• Ensuring data quality, security, and compliance with GDPR and industry standards.
• Managing supplier relationships and ensuring service delivery meets expectations.

We are looking for someone with experience in enterprise database application management, ideally within the events or arts & culture sector. A strong understanding of the application support lifecycle, business analysis, and project management is essential for success in this role, along with the following key criteria:

• Strong problem-solving mindset and ability to drive system improvements.
• Experience in system testing, user training, and database management.
• Excellent communication and interpersonal skills, with the ability to work across teams.
• Organised and able to manage multiple projects, prioritising effectively.
• Knowledge of SQL, relational databases, and reporting.
• Understanding of data protection, GDPR, and IT security best practices.

We would also welcome candidates with the following desirable skills:

• Experience with Artifax Event Management.
• An understanding of live event operations.
• Experience working in a helpdesk or IT support environment.
• Experience in managing and developing a team.

Please download the attached Job Description for a full overview of this role responsibilities.

We welcome applications from people from a Black, Asian or Ethnically Diverse background or those who are D/deaf or disabled. If you wish to discuss reasonable adjustments such as a BSL interpreter for your interview please indicate this on your application form. Interviews will take place at The Southbank Centre. If you would like to speak to someone about any adjustments or concerns you can also email [emailprotected] and we will be in touch with you to make the necessary arrangements.

By attracting people to work for us from a broad range of backgrounds with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. The Southbank Centre is a warm and welcoming place to work, with great aspirations and ambitions to create great and accessible work for all. We pride ourselves in building a supportive environment to enable the development of our staff.

If you feel you have just some of the required skills and experience but meet the person specification, we would still encourage you to apply; we are very open to continuing the training and development of individuals who are self motivated to acquire new skills and knowledge relevant to the role.

Southbank Centre

The Southbank Centre is Europe’s largest arts centre and one of the UK’s top five visitor attractions, occupying an 11-acre site that sits in the midst of London’s most vibrant cultural quarter on the South Bank of the Thames.

Its impact and reach are significant and it is respected internationally as a convener of great artists and diverse audiences and for being entrepreneurial and innovative in response to a volatile and changing financial landscape. The Southbank Centre is a charity that is determined to demonstrate its ambition to remain innovative, disruptive and experimental in what it does and to be highly relevant to the artists it wants to work with and to the audiences it wants to attract.

The Southbank Centre believes that a commitment to diversity and inclusion helps it be a more relevant and effective organisation.

Our Artistic Mission

The Southbank Centre exists to provide great artistic experiences for everyone. Through art, we invite our visitors to enjoy shared cultural encounters together. To gaze. To listen. To be moved. To discover a new idea or a new perspective. We are proud that for the last 70 years, the performances and exhibitions here have moved millions. We have provided a home for art and for artists. A community centred on art, where everyone, no matter their job, helps make the experience.

At the Southbank Centre we believe in:

Creating welcoming spaces

• Because upholding respect, safety and belonging is at the heart of vibrant teams and communities.
• This means us all taking responsibility for shaping and protecting a kind, compassionate and inclusive environment for others.

Making wonderful experiences together

• Because we all contribute to amazing artistic moments at the Southbank Centre.
• This means us all understanding and valuing the different parts we play in creating enjoyment and success.

Sparking new thinking

• Because different views and thought-provoking conversations inspire innovation, learning and growth.
• This means everyone having a desire to learn and being open to evaluating how they think and work.

As well as working at one of London's most popular and exciting sites the successful candidate will also benefit from the following:

• A min 5% employer’s pension contribution (rising to 9% depending on your employee contribution), from day 1 of employment
• 28 days annual leave, plus bank holidays (pro-rata for part time employees)
• Hybrid working model (3 days office working, 2 days from home)
• Enhanced family leave benefits
• Up to 30% discounts at onsite retail, food and beverage vendors
• Staff ticket offers for Southbank Centre events
• Free entry to Hayward Gallery
• Free/discounted entry with other reciprocal organisations
• Free staff yoga
• Free access to emotional support from a confidential specialist Employee Assistance Programme available 24/7
• Season ticket loan
• Cycle to work scheme

The deadline for applications is 23:59 on the closing date for the job posting.