Systems Management Officer

Coventry City Council; Coventry; On-site; GBP 50,000 - 65,000; Full time

Job summary

A local government authority in Coventry seeks a Senior Systems Management Officer to lead the Digital Services Systems Team, ensuring effective information systems across their services. The ideal candidate will have experience managing IT systems, specifically with Microsoft 365 services. You will oversee project lifecycles, manage budgets, and ensure compliance with service standards. This role promotes diversity and welcomes applicants from various communities.

Benefits

Competitive rewards and benefits package

Qualifications

• Proven experience managing IT systems or application services.
• Strong knowledge of Microsoft 365 services.
• Ability to inspire and lead technical teams.
• Excellent strategic thinking and planning skills.

Responsibilities

• Lead a team of systems management professionals.
• Oversee the lifecycle of information systems.
• Manage budgets and third-party contracts.
• Ensure high standards of service delivery and compliance.
• Provide expert support for Office 365.

Skills

Managing IT systems

Microsoft 365 services

Leading technical teams

Budget management

Communication skills

Job description

Overview

A Senior Systems Management Officer at Coventry City Council is responsible for leading the Digital Services Systems Team, ensuring reliable and secure information systems across the council and its partners. You will spearhead the management of both cloud‑based and on‑premises platforms, drive continuous improvement, and collaborate closely with internal stakeholders, suppliers, and service users to deliver high‑quality ICT services.

Responsibilities

• Lead and develop a team of systems management professionals.
• Oversee the lifecycle of information systems, including planning, implementation, and support.
• Manage budgets and third‑party contracts to deliver value for money.
• Ensure high standards of service delivery, security, and compliance.
• Provide expert support for Office 365 and other core technologies.
• Drive continuous improvement and innovation in ICT services.

Qualifications

• Proven experience managing IT systems or application services (client‑server software, web applications, or cloud platforms).
• Strong background in Microsoft 365 services, including SharePoint, PowerApps, and Teams (advantage but not essential).
• Experience leading and inspiring technical teams.
• Strategic thinking, planning and documentation skills.
• Ability to manage budgets and third‑party contracts.
• Excellent communication and stakeholder‑management skills.
• Right to work in the UK. Sponsorship is not offered for this role.

Commitment to Equality

Coventry City Council is a truly inclusive organisation that encourages diversity in all respects. We welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities, and we are particularly keen to hear from those who have supported Microsoft 365 services. All qualified applicants will receive equal consideration for employment.

Benefits

We offer a competitive rewards and benefits package. To find out more please visit our vacancies page.