Systems Management Analyst

Coventry City Council; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Job summary

Coventry City Council is seeking an enthusiastic individual for a role in the Systems Team. Responsible for the application management lifecycle, you will support over 200 business applications, ensuring effective operation across the Council, schools, libraries, and other services. The ideal candidate will have relevant experience, excellent communication skills, and a proactive mindset towards service excellence and improvement. This position plays a vital role in supporting digital innovation strategies within the local government framework.

Benefits

Fantastic rewards and benefits package

Guaranteed interview scheme for specific groups

Qualifications

• Experience in developing and supporting business applications in a local government environment.
• Strong understanding of ICT standards, SaaS, cloud computing, and web services.
• Excellent communication and stakeholder management skills.
• Proactive mindset with a passion for service excellence and continuous improvement.

Responsibilities

• Second line support for line of business systems.
• Managing change controls and implementing new systems and upgrades.
• Manipulation and proactive support of applications.

Skills

Application Lifecycle Management

Business Applications Support

Stakeholder Management

ICT Standards and Technologies

SaaS and Cloud Computing

Job description

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.Coventry City Council’s ICT & Digital service is a busy, vibrant and innovative service responsible for delivering key enabling and transformational services for the wider organisation, city and external partners.In a nutshell we provide the organisation with the digital technology, be that laptops or systems, to enable people to do their jobs in a modern and efficient way. We support over 5500 corporate users and their PC’s, roughly 400 servers (the machines that run our corporate systems), roughly 300 systems and all the relevant infrastructure components that make all the above work and remain secure. In addition to this we offer ICT support services to a significant number of school staff.Our work spreads beyond the Council and to the wider City and region through our Digital Coventry strategy. This is a strategy which looks outside of the organisation and to how Digital technology and innovation promotes Coventry as a place to live, learn, work, innovate and do business. This strategy is directly linked with the Council Plan and supports many of the vision statements aligned with “Globally connected”, “Locally committed” and “Delivering our priorities”.If you think Digital and local government might be a bit “old school”, think again. Innovation is at the heart of everything we do and, as a service, we are currently working on programmes of activity which include 5G, Artificial Intelligence, Augmented Reality, Virtual Reality, ChatBots, Process Automation, Connected Autonomous Vehicles…..the list goes on.We are part of the national LocalGov Digital movement that has the aim to aid the delivery of better, cheaper local services by councils across the country, through the re-design of services around the capabilities the internet and digital technology provide.Our ValuesIn line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

Open and fair: We are fair, open, and transparent.
Nurture and develop: We help and encourage everyone to be their best and do their best.
Engage and empower: We talk and listen to others, working together as one.
Create and innovate: We embrace new ways of working to continuously improve.
Own and be accountable: We work together to deliver the best services for our residents.
Value and respect: We put diversity and inclusion at the heart of all we do.

What is the job role?Coventry City Council’s Digital Services has an exciting opportunity within the busy Systems Team.We are seeking an enthusiastic individual to join our team. We are responsible for the application management lifecycle for the city council’s line of business ICT systems. We currently support over 200 applications, which are used by staff across the entire authority, including schools, libraries, and the youth offending service.You will play a key role within Coventry City Council’s Digital Services Directorate and be part of a motivated support team. You will be responsible for providing Application Lifecycle management duties for a portfolio of line-of-business systems, which will cover systems from various council departments.Key DutiesSecond line support for line of business systemsManaging change controlsImplementation of new systemsImplementation of upgrades to existing systemsManipulation of applications.These activities include resolving incidents, raising and managing change controls, including scheduling upgrades and patches, escalation to third parties and tier 3 staff within the team and proactive support of systems.All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.Who are we looking for?This is a busy role, which will require excellent organisation, great communication skills, a flexible approach, and we are looking for someone with the credibility to quickly establish themselves in the role.You will have experience in developing and supporting business applications, ideally in a local government environment. With a good analytical mind and strong communication skills, you will be able to understand customer requirements and resolve issues efficiently.You will need to have relevant and appropriate experience, and be able to work with people at all levels of an organisation. You must have skills and experience in supporting business applications, ideally within a local government environment.This means we are looking for someone who has:A strong understanding of ICT standards, along with technologies like SaaS, cloud computing, and web services.Proven experience in delivering and managing application support services.Excellent communication and stakeholder management skills.A proactive mindset with a passion for service excellence and continuous improvement.A team player who leads by example and thrives on collaboration.If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:Members of the Armed Forces and veteransAre currently in care or have previously been in careIf you consider yourself to be disabled or if you have a long-term health conditionFor full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'.If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.Interview date: 5th SeptemberAbout CoventryCoventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards andbenefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies