Systems Engineer - Grade C1

Teleperformance; Bristol; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading customer experience management company in Bristol seeks a proactive Systems Engineer. This full-time role involves maintaining IT systems and providing support for cloud technologies, requiring strong troubleshooting skills and experience with Windows Server and Microsoft Azure services. Ideal candidates should have 3-5 years of relevant experience and a drive for quality service.

Qualifications

• 3-5 years of IT Systems Team / 3rd Line Infrastructure Support experience.
• Strong troubleshooting and analytical skills.
• Experience with cloud platforms is desirable.

Responsibilities

• Maintain and monitor IT systems, including servers and storage.
• Provide 2nd - 3rd Line support for IT systems and cloud technologies.
• Document and maintain system records.

Skills

Windows Server 2016+

Microsoft Azure Services

Troubleshooting

Analytical skills

Communication skills

Team player

Tools

VMware

SolarWinds

Job description

Overview

Hello,

Thank you for your interest in our L2-L3 Systems Engineer position here at Teleperformance UK.

We’re looking for a self-driven and proactive Systems Engineer (Level 2–3) with a genuine passion for technology and problem-solving. This role is ideal for someone who thrives in dynamic environments, takes ownership of their work, and has solid experience primarily with Microsoft infrastructure and cloud solutions. You’ll be part of a team that values initiative, continuous learning, and delivering robust technical solutions that support our evolving business needs.

Please note, we are eager to get to know you even if you don’t fully “tick all the boxes” on the desired skill list below. We value a can-do attitude and a desire to learn and actively participate within the team.

Hours: Full-time 37.5 hours per week, Monday to Friday, office hours, with some weekend and out-of-hours work may be required. The successful candidate may be expected to join an on-call rota.

Contract Term: Permanent

The Role

Participate in the maintenance, monitoring, implementation, and decommissioning of IT systems, including servers, storage, and hardware. Provide professional support and knowledge of Teleperformance systems to internal business units and clients. Submit recommendations for system improvements, including security, to the IT management team, and help maintain the optimal operational environment of the Teleperformance IT Systems.

Objectives of the role

Support and improve operational IT systems, implement new and decommission old solutions

• Provide 2nd - 3rd Line support for IT systems, infrastructure, and Cloud technologies
• Help design new solutions based on operational requirements
• Knowledge of the following IT components/Solutions: Windows Server 2016+, AD Domain Services, DHCP, DNS, Azure, GPO, VMWare, Hyper-V (desirable), Exchange, M365, Email & Web Filtering (desired), MECM/Tanium (desired), Veeam Backup, AV Solutions (Trend, Falcon CS), Monitoring & DEX platforms such as SolarWinds, ControlUp, Splunk, and strong hardware proficiency (e.g., Synergy, Nimble, Brocade, Service BAU requests)
• Securing systems to Cyber Essentials, PCI DSS, and ISO27000 standards through audits, vulnerability scanning, and remediation
• Documentation, creation, update, and maintenance of system records
• Assist in migration, consolidation, or decommissioning of legacy systems

The Ideal Candidate

Personal competencies

• At least 3-5 years of IT Systems Team / 3rd Line Infrastructure Support experience
• Strong troubleshooting, analytical, and support skills
• Organized, efficient, and able to prioritize tasks and plan own time
• Strong verbal and written communication skills
• Creative problem-solver, providing innovative ideas and solutions
• Team player with a drive for success and quality service
• Experience in a Call Centre environment or similar is advantageous

Required skills

• SC clearance or capable of obtaining it is a significant advantage
• Windows Server 2016+ configuration, administration, and support
• Hardware support, including racking and un-racking
• Microsoft Azure Services
• Conditional access knowledge (desirable)
• Experience with other cloud platforms (desirable)
• Windows Domain Services – AD, DHCP, DNS, Sites & Services
• Experience with VMware and Hyper-V (some Hyper-V experience is desirable)
• Experience with MECM and Tanium (desirable)
• Experience with Anti-Malware solutions, e.g., Falcon CS
• System monitoring and centralized logging, e.g., SolarWinds, Splunk, ControlUp, Chronicle
• Windows Terminal Server / RDS (desirable)
• Linux administration (desirable)
• Knowledge of Role-Based Access Control
• MS Azure Associate/Expert certification (desirable)

Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call center services industry and add value to our clients’ services by delivering excellent customer care and solutions. Since 1978, we’ve been providing superior customer care for leading brands worldwide, interacting with over 35% of the global population annually.