Systems Engineer - Grade B2

Teleperformance SE; Weston-super-Mare; On-site; GBP 30,000 - 45,000; Full time

Job summary

A global leader in customer experience management is looking for an IT Systems Support professional in Weston-super-Mare. Candidates should have 3-5 years of experience in 3rd Line Infrastructure Support, strong troubleshooting skills, and a proficiency in cloud technologies. The role involves providing vital support for IT systems while being part of a dynamic team focused on delivering quality service.

Qualifications

• 3-5 years IT Systems Team/3rd Line Infrastructure Support experience.
• Experience in a call centre environment is a big advantage.
• Strong troubleshooting and analytical skills.

Responsibilities

• Provide 2nd - 3rd Line support for IT systems.
• Help design new solutions based on operational requirements.
• Document processes and keep documentation up to date.

Skills

Troubleshooting

Analytical skills

Communication skills

Time management

Team player

Tools

Windows Server 2016+

Microsoft Azure Services

VMware

Splunk

Job description

Overview

Hours: Full-time 37.5 hours per week, Monday to Friday, office hours, although some weekend and out-of-hour work may be required to assist business needs. The successful candidate may be expected to join an on-call rota. Participate in the maintenance, monitoring, implementation and decommission of IT systems, including servers, storage and hardware; and provide professional support and knowledge of Teleperformance systems to internal business units and clients. They will submit recommendations for system improvements, including security, to IT management team and help maintain the optimal operational environment of the Teleperformance IT Systems. Objectives of the role: Support and improve operational IT systems, implement new and decommission old solutions.

Responsibilities

• Provide 2nd - 3rd Line support for IT systems, infrastructure and cloud technologies.
• Help design new solutions, based on operational requirements.
• Knowledge of IT components/Solutions: Windows Server 2016+, AD Domain Services, DHCP, DNS, Azure, GPO, VMWare, Hyper-V (desirable), Exchange, M365, Email Filtering & Web Filtering (desirable), MECM/TANIUM (desirable), Veeam Backup, AV solutions (Trend, Falcon CS), Monitoring & DEX platforms such as SolarWinds, ControlUp, Splunk; strong hardware proficiency (e.g., storage and networking hardware).
• Securing systems to Cyber Essentials, PCI DSS and ISO27001 standards through audits, vulnerability scanning and remediation.
• Documentation: creation, update and keeping documentation up to date.
• Assist in the migration from, consolidation of and/or decommission of legacy systems.

Qualifications and Skills

• At least 3-5 years IT Systems Team/3rd Line Infrastructure Support experience.
• Strong troubleshooting, analytical and support skills.
• Organised, efficient and able to prioritise tasks and manage own time.
• Strong communication skills both verbal and written.
• Ability to think creatively and provide innovative solutions.
• Team player, driven by quality service and success.
• Experience in a call centre environment or similar is advantageous; SC clearance/capable is a big advantage.
• Windows Server 2016+, configuration, administration and support.
• Hardware support, including racking/unracking.
• Microsoft Azure Services and conditional access knowledge (desirable).
• Experience with VMware and Hyper-V; other hypervisors are desirable.
• Experience with MECM and Tanium (desirable).
• Experience with anti-malware solutions (e.g., Falcon CS).
• System monitoring and centralized logging (e.g., SolarWinds, Splunk, ControlUp, Chronicle).
• Windows Terminal Server / RDS desirable; Linux administration desirable.
• Knowledge and experience of Role Based Access Control (RBAC).
• MS Azure Associate/Expert desirable.

About Teleperformance

Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and add value to our client's service by delivering great customer service and solutions on their behalf. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population.